Elisa Live service has ended - Elisa ja Saunalahti asiakaspalvelu

Elisa Live service has ended

Information about the ending of the Elisa Live service for UK customers

Why is the Elisa Live service ending?

We are focusing in a different areas of business in the future and therefore we are ending our IP camera service Elisa Live.

How long can I still use my Elisa Live camera?

You can use your camera until the end of the service. The Elisa Live service will end on 30th of September 2018.

Can I use my camera normally until the end of the service?

Elisa Live cameras can be used normally until 30th of September 2018. Billing of the Premium services has been ended and the use of the service will be free from 1st April until the end of the service. Basic service plans have also been upgraded to Premium service. All the Premium features are available to you free of charge until the end of September. Therefore all of our customers can use the Premium service with Elisa Live cameras for the last 6 months for free of charge (normally £6.99 per month).

How do I end my Premium subscription?

Billing of the Premium services has been ended and the use of the service will be free until the end of the service. All the Elisa Live accounts will terminated automatically on 30th of September 2018. Therefore all of our customers can use the Premium service with Elisa Live cameras for the last 6 months for free of charge (normally £6.99 per month).

How do I delete my Elisa Live account/profile?

All the Elisa Live accounts/profiles will terminated automatically on 30th of September 2018.

What will happen to my Own Recordings?

You can download your Own Recordings to your computer from the Elisa Live service via PC or MAC. All the recordings will be deleted when the Elisa Live accounts/profiles are terminated automatically on 30th of September 2018.

Can I use the Elisa Live camera after the service has ended?

Elisa Live cameras work only via Elisa Live cloud based service, so you can’t use the camera after 30th of September 2018.

Where can I get more information?

If you want more information, you can contact our customer support by email: support@elisalive.com

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