Ordering a broadband subscription
The use of Elisa's broadband subscriptions requires that residents place a subscription order. This ensures that we have all the information needed to deliver your subscription.
We offer technical support only for registered subscriptions.
Once you have placed your order, you can start using the internet connection and you can also order extra speeds or additional services subject to an extra charge, such as email service and security package.
You can place your order at an Elisa shop in Lahti or by calling our toll free number 0800 98 323 (Mon–Fri at 8 am – 8 pm, Sat at 10:00 am – 4:30 pm).
Internet Activation / Ethernet
Internet Activation / VDSL
Internet Activation / Cable modem
Customer Service Instructions
Q & A
What do I do if my TV does not work?
Check that all cables and connections are in order. Restore factory settings in your digital receiver and perform a channel search.
What if my TV still does not work? Who should I contact?
If the troubleshooting instructions do not solve your problem, contact our customer service or shop in Lahti (see above).
How will the channel selection change? What channels are available?
You can watch channels offered on Elisa's cable TV network.
Can I get additional channels from Elisa?
Elisa offers a large range of extra channels. For these, you either need a cable card or the Elisa Viihde Premium service where you can order additional channels.
Which additional services are available from Elisa?
The Elisa Saunalahti broadband includes five public email addresses You can also order a separate Elisa Email Service or Security Service subject to an extra charge for your broadband.
My Internet does not work. What do I do?
Restart all terminal devices and check that all cables and connections are in order. Use the instructions presented on our customer support pages to identify the fault. If required, you can contact our customer service or shop in Lahti (see above).
I want a faster Internet connection. What do I do?
You can order extra speed from elisa.fi/laajakaista, by calling our toll free sales number 0800 98 323 or by visiting our shop in Lahti (see above).
Will my email addresses change?
By registering for Saunalahti Kotikuitu broadband, you can order an Email Service provided by Elisa.
How can I access my old emails?
If you are using an email service offered by another operator, please contact the specific operator's customer service.
How can I get a new email address?
First, you need to register for the broadband service. After registration, you can order an Email Service provided by Elisa.
If I acquire my broadband modem from another provider, what technical requirements should I take into account?
You need a broadband modem that complies with the VDSL2 standard. Detailed technical specifications: ITU-T G.993.2 VDSL2 profiles 17a and 30a, VDSL band plan 998, SRA (seamless rate adaption), INP (up to a value of two (2)), PhyRPHY level retransmission technology, PTM mode, UPBO (upstream power back-off).