Head of Testing, Service Assurance (Helsinki or other)

Helsinki, Tampere

Haku päättyy 11.06.2023

Tekniikka ja tuotanto
Helsinki, Tampere

We are looking for a Leader to take the responsibility for testing in Elisa’s Service Assurance function. 

We are offering a unique role of directing Elisa’s testing activities and thereby directly influencing the quality of our customers experience.   

Your main tasks in this role: 

  • Ownership of Elisa’s testing operations and processes 
  • Lead the Service Testing team with responsibility for its development 
  • Work closely with both internal and external stakeholders: vendors, partners and different business units capturing the demands of the business and participating in the work to develop and continuously improve Testing services 
  • Developing collaboration between Elisa’s business functions and key equipment suppliers 
  • Working as a member of the management team in the Service Assurance function 

You will report to Director of Service Assurance. 

This position can be located in Helsinki or for example Tampere if you are regularly willing to travel to Pasila.   

What do we expect from you? 

By nature, you are an innovative and determined problem-solver. You have the vision to see further ahead, and you are able to turn development goals into concrete actions that can ensure the continuous development of Elisa’s testing activities to improve the quality that customers experience.  

You are a leader who gets the team inspired, enjoying their work and constantly developing themselves. 

You have: 

  • Extensive experience in the telecommunications industry and in testing 
  • Solid experience in leadership, preferably working in a management team 
  • Ability to effectively communicate with technical and business colleagues and make complex things understandable 
  • Good networking skills 
  • Capability to see the big picture and know how to prioritize 
  • Development-oriented and forward-looking mindset 
  • Proof of successful process development 
  • Clear focus on continuous improvement 
  • Suitable university degree 
  • Fluent communication skills in both Finnish and English

Why Elisa?  

Elisa is one of Finland’s best places to work, by proof. We highly appreciate our flexible working conditions, the endless learning opportunities, and the friendly and laid-back culture, among other awesome things. Welcome to join us and see it all for yourself! Check out more reasons to join us.  

Interested? We will start the interviews immediately with promising candidates, so submit your application through the link below as soon as possible! If you have any questions, don’t hesitate to ask Mikko Pomell, Director of Service Assurance (mikko.pomell (at) elisa.fi, +358 45 124 6669), and Marjo Alanen, HR Manager (marjo.alanen (at) elisa.fi, +358 50 506 6660). 

The chosen candidate will undergo drug test and a security clearance vetting, which in turn requires having stayed in Finland for multiple years.