Changes are taking place in the method for signing in to OmaElisa and other Elisa services using Elisa ID. Here you’ll find answers to the most commonly asked questions about the change.
Changes are taking place in the method for signing in to OmaElisa and other Elisa services using Elisa ID. Here you’ll find answers to the most commonly asked questions about the change.
It’s hard to remember and maintain many different IDs for signing in to services. We want to improve the customer experience for signing in to and using our services, so going forward, it will be possible to sign in to all Elisa services using a single ID.
You won’t need to try and remember which email address and password you use for which Elisa service. From now on, you’ll be able to manage all your accounts and information in one location.
Elisa ID is a personal user account connected to your personal identity code that you can use to access Elisa services and manage your own details and agreements. You can find a description of Elisa ID in the terms and conditions.
You need to confirm the email address you are using for Elisa ID.
We will send a message to the email address you provided, asking you to confirm the address. Click the confirmation link in the email to finish creating your ID.
If you are using another email address, please login with your bank credentials and change your email address.
You need to accept the new Elisa ID agreement if OmaElisa requests this when you sign in with your Elisa ID.
You cannot create a new ID without accepting the Elisa ID agreement, and you cannot sign in to Elisa services without an ID.
Yes, you can keep using the same Elisa ID going forward as long as it has been confirmed.
Valid logins to the OmaElisa app will remain active.
If you have signed out of the app, you will need to sign in to OmaElisa again as normal.
You don’t need to do anything differently other than accepting the terms and conditions of the Elisa ID agreement.
You can change your Elisa ID email address to another one of your choosing.
In the first stage of the update, nothing will change. In the future, some changes are planned, and we will provide more details about these changes closer to the time.
You can use Elisa ID to sign in to the following services:
Yes. If you have already been using two-factor authentication, it will remain valid.
After the update, your stored Elisa ID and password will probably not work anymore, so you will have to save them in your browser again.
Take a look at our guidance for dealing with problems with Elisa ID.
Guidance for problems with Elisa ID
We’re
making changes to the Elisa login pages, but this doesn’t affect its
reliability or trustworthiness. You can still sign in to Consumer OmaElisa in a
web browser by visiting verkkoasiointi.elisa.fi.
Remember
that you should never follow a link to Elisa login pages that somebody else
sends you. Always go the login page yourself in your browser. In your browser,
always make sure that you’re at the correct elisa.fi address.
You can ask a question or give feedback via the Elisa OmaYhteisö community (FI).