With your Elisa ID you can log in to OmaElisa and many other Elisa services.
If you have an Elisa Saunalahti mobile phone subscription which does not yet have a mobile certificate, you can also use your mobile phone to log in as long you have already created an Elisa ID and started using phone authentication. We guide you towards getting started with phone authentication when you create your Elisa ID in the first place.
|Forgotten your Elisa Mobile ID PIN code? You can get a one-off password sent to your phone here.|
If you have started using the mobile certificate (FI) in your Elisa, Telia or DNA subscription, you can log in to OmaElisa easily using your phone.
If you are logging in to OmaElisa for the first time or if you have forgotten an ID you registered earlier, follow these steps:
After saving you will get an email asking you to confirm your email address as your Elisa ID. In the email there is a link which you need to click in order to make the verification. After verification you can start using OmaElisa.
|If you do not have online banking codes, we can create an Elisa ID for you in Elisa shops.|
Follow these steps:
Next you will be able to enter a new password and change your Elisa ID if you want to. Note! The password must be at least 8 characters long. If the password is too short the “Save” button will not work.
The email address you use as your Elisa ID must be verified for data security reasons. If you get a notification in OmaElisa about an unverified email address
Tip: If you do not receive the verification link by email, check that the email address that functions as your Elisa ID is the email address you actually use. If the email address used as an Elisa ID is incorrect or spelled wrong, you can change it in the "Elisa ID - username" section. In practice you cannot use as an ID an email address that you do not have access to.
I have not received an authentication request on my phone even though I use the Elisa Mobile Certificate. What do I do?
Follow these steps:
|If your phone screen is locked, it is possible that the authentication requests are not coming through. When you're doing the authentication, make sure your phone screensaver is not on.|
The mobile certificate does not work on a computer, or the certification request code I see in my browser does not match the one that has been sent to my phone?
Cancel the code request on your phone and computer. After that, turn your phone off and then turn it on again.
Make a new request in about five minutes’ time, when the earlier requests have expired in the system.
OmaElisa customer details are based on the Finnish personal identification number. In OmaElisa you can only see the subscriptions that are in your name.
If your Elisa Saunalahti subscriptions and services are in your company’s name, sign in to OmaElisa using your company’s OmaSaunalahti ID and password.
If you are an Elisa business customer, log in to Corporate OmaElisa at oma.elisa.fi/yrityksille (FI/EN).
In OmaElisa you can start managing your subscriptions and services by navigating in the grey menu on the left. In addition, in the My Information tab you can check your contact details and choose your service language. In the My Offers (FI) tab you can see web store deals offered especially for you.
In OmaElisa you can (this list is sorted by subject):
Mobile phone subscriptions
To change the email address used as an Elisa ID, follow these steps:
|You can also change your Elisa ID in OmaElisa: go to My Information > IDs > Username.|
In OmaElisa you can start using two-factor authentication, making logging in even more secure. When logging in and using two-factor authentication, you will be asked for your password and a one-off authentication code sent to your phone.
How to get started with two-factor authentication:
Log in to OmaElisa.
In the menu on the left, choose My Information and then the IDs tab.
Scroll down to Two-factor authentication and then click Enable.
The first one-off code will be sent to your phone when you start using the authentication. After you set up two-factor authentication, you will be asked for a new code every time you log in to OmaElisa (alternatively, you can choose to "remember this device for 30 days”), as well as if you decide to stop using two-factor authentication.
|If, after starting to use two-factor authentication, you cannot for some reason read text messages from the subscription connected to it, contact our customer service.|