Contact Information - Elisa and Saunalahti Customer Service

Customer Service - How can we help you?

Choose a topic and we will find the fastest way for you to contact us!
Invoices


You can find the up-to-date invoicing details in OmaElisa.

1) Log in to OmaElisa.
2) In OmaElisa, choose Invoices in the left-hand side menu.

If needed, you can also apply for extended payment time - at a lower cost via OmaElisa!

Subscription changes


Subscription type change

1) Log in to OmaElisa.
2) In OmaElisa, choose your current subscription in the left-hand side menu.
3) Open the Agreement tab to see our subscription recommendations specifically for you. You can also receive help using our chat service.

Agreement terminations


1) Log in to OmaElisa.
2) Choose your subscription or service in the left-hand side menu.
3) Go then to the Agreement tab of the subscription or service you chose.
4) Choose Terminate agreement.

You can also call our customer service or visit our shop (FI).


Fixed-term

  • There are no fixed-terms on our mobile subscriptions.
  • There are no fixed-terms on our mobile broadbands if you have opened the subscription after 2.11.2015.
Disruptions


1) Restart your devices

  • You can resolve most of the error situations with modems, digital set top boxes or mobile phones by restarting your device.
     

2) See existing disruption bulletins and the disruption map

  • If we already know of a disruption, you do not need to notify it to us separately.


3) Perform error identification

Select the alternative that is most suitable for you:

Bulletins


See the disruptions we already know of. You can monitor the progress of fault repairs on the disruption map.


When the disruption has been repaired, please restart your device.

Show faults on a map (FI)

Settings and usage


Elisa Viihde


Mobile phone

Online store


Call and internet subscriptions with call, message and internet packages suitable for your needs from our online store (FI). See also our 3G and 4G subscription offers!

 

Orders


Order Elisa Viihde

0800 46 46 46

Open Mon-Fri 8 am - 8 pm, Sat 9 am - 4.30 pm.
Free of charge from all domestic subscriptions.


Order a mobile or mobile broadband subscription, a fixed broadband subscription or a device

0800 94200

Open Mon-Fri 8 am - 8 pm, Sat 9 am - 4.30 pm.
Free of charge from all domestic subscriptions.

Leave a contact request to our sales team (FI)

 

Shops

 


We do not have direct numbers to our shops, because our salespeople concentrate on serving the customers visiting our shops. If you want to speak to us over the phone, please contact our customer service.

 

 

Invoices


You can find the up-to-date invoicing details in OmaElisa.

1) Log in to OmaElisa.
2) In OmaElisa, choose Invoices in the left-hand side menu.

If needed, you can also apply for extended payment time - at a lower cost via OmaElisa!

Subscription changes


Subscription type change

1) Log in to OmaElisa.
2) In OmaElisa, choose your current subscription in the left-hand side menu.
3) Open the Agreement tab to see our subscription recommendations specifically for you. You can also receive help using our chat service.

Agreement terminations


1) Log in to OmaElisa.
2) Choose your subscription or service in the left-hand side menu.
3) Go then to the Agreement tab of the subscription or service you chose.
4) Choose Terminate agreement.

You can also call our customer service or visit our shop (FI).


Fixed-term

  • There are no fixed-terms on our mobile subscriptions.
  • There are no fixed-terms on our mobile broadbands if you have opened the subscription after 2.11.2015.
Disruptions


1) Restart your devices

  • You can resolve most of the error situations with modems, digital set top boxes or mobile phones by restarting your device.
     

2) See existing disruption bulletins and the disruption map

  • If we already know of a disruption, you do not need to notify it to us separately.


3) Perform error identification

Select the alternative that is most suitable for you:

Bulletins


See the disruptions we already know of. You can monitor the progress of fault repairs on the disruption map.


When the disruption has been repaired, please restart your device.

Show faults on a map (FI)

Settings and usage


Elisa Viihde


Mobile phone

Online store


Call and internet subscriptions with call, message and internet packages suitable for your needs from our online store (FI). See also our 3G and 4G subscription offers!

 

Orders


Order Elisa Viihde

0800 46 46 46

Open Mon-Fri 8 am - 8 pm, Sat 9 am - 4.30 pm.
Free of charge from all domestic subscriptions.


Order a mobile or mobile broadband subscription, a fixed broadband subscription or a device

0800 94200

Open Mon-Fri 8 am - 8 pm, Sat 9 am - 4.30 pm.
Free of charge from all domestic subscriptions.

Leave a contact request to our sales team (FI)

 

Shops

 


We do not have direct numbers to our shops, because our salespeople concentrate on serving the customers visiting our shops. If you want to speak to us over the phone, please contact our customer service.

 

 

Contact Information - Elisa and Saunalahti Customer Service

Manage your subscriptions in OmaElisa


In OmaElisa, you can take care of your subscription and invoice -related matters without queuing and at a lower cost, precisely when it is convenient for you!

Prices in OmaElisa e.g.
- Change of subscription type €0
- Change of bill delivery method €0
- Payment contract €5

Customer service chat


You can find our customer service chat in OmaElisa. Go to OmaElisa and click the chat button in the top right. The chat service is available Mon–Fri 8 am – 7 pm.

Tip: If the chat button doesn't appear, the chat service is reserved. Wait a moment.

 

 

You can find our customer service chat in OmaElisa Mon–Fri 8 am – 7 pm.

 

 


 

 

Ask Palsta's experts


On our Palsta customer community forum, you can ask for advice around the clock, every day of the year. In Palsta, you are assisted by other users as well as by numerous Elisa experts.

Our customer service is ready to help you also at our community forum Palsta, Facebook and Twitter: Mon-Fri 8-20, Sat 12-20.

 


 

 

Call Elisa's Omaguru service

Get personal assistance in technical problems!

Omaguru offers personal assistance if you need user guidance or help with device settings. If you think there is a problem with an Elisa device, network or service, notify our customer service.

0600 900 30 (€2,28/min + local/mobile charges) or www.omaguru.fi.

Mon–Fri 8 am–9 pm, Sat 9 am–5 pm.

 

 

Customer service


We charge for changes implemented via our Customer service according to our price list.

010 190 240 (mobile call charge/local network charge)

Mon-Fri 8 am - 7 pm, Sat 10 am - 4:30 pm.

Failure reports, PUK queries and reporting lost devices Mon-Sun 24/7.

 

Electronic contact form (FI)


Customer service is closed.

Mon-Fri 8 am - 7 pm, Sat 10 am - 4:30 pm

010 190 240 (mobile call charge/local network charge)

Failure reports, PUK queries and reporting lost devices Mon-Sun 24/7.

You can obtain your PUK code free of charge at OmaElisa. We charge a service charge of EUR 12 for PUK code enquiries called to our customer service. The PUK code can only be disclosed to the owner of the subscription.

 

Electronic contact form (FI)

Book a call time with our customer service
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