After the current contracting party has placed an order
The new contracting party receives a text message link to a separate confirmation page (you can also find the link in the notification you received by e-mail or letter). The time limit for approval is one month. You can approve the change of contracting party through the link or through OmaElisa.
Approving the change of contracting party through a text message link:
- Click on the link in the text message/e-mail.
- Approve the change of contracting party by identifying yourself using online bank codes or a mobile certificate.
Alternative approval of change of contracting party through OmaElisa:
- Log in to OmaElisa using an Elisa ID, a mobile certificate or online bank codes.
- Choose Orders.
- Approve the order by clicking the CONFIRM button. Accept the terms and conditions and click Confirm. If you have several customer IDs, you will see a selection screen where you can choose the customer ID the subscription will be transferred to.
The change will become effective the day after the recipient has confirmed the order. With the change of contracting party, Elisa will check the new contracting party’s information (address, credit and payment history), so the change may take longer. A delay may be due to a discrepancy in the address information, for example. If there is an obstacle to transferring the subscription, the subscription’s new contracting party shall be informed in writing.
The new contracting party automatically becomes the user of a talk or mobile broadband subscription. You can change user information easily through OmaElisa after the change of contracting party has become effective.