You will find our customer service prices from this page.
| Customer service fees: mobile subscriptions, mobile broadband | Price via customer service | Price via OmaElisa |
|---|---|---|
| Removal fee for Datavartija | 12,99 € | 0 € |
| Change fee for Datavartija | 12,99 € | 0 € |
| Opening or changing of balance agreement | 4,99 € | Not possible |
| Removal of balance agreement | 0 € | 0 € |
| Opening fee for an incoming data call | 12,99 € | Not possible |
| Change of subscription privacy settings | 0 € | 0 € |
| Addition/increase of service number blocks | 0 € | 0 € |
| Addition/increase of a data transfer block | 0 € | 0 € |
| Reduction/removal of service number blocks | 12,99 € | 0 € |
| Reduction/removal of data transfer blocks | 12,99 € | 0 € |
| Change of caller ID blocking | 12,99 € | 0 € |
| PUK code query | 15,99 € | 0 € |
| SIM card replacement / SIM card activation | 7,99 € | 7,99 € |
| eSIM activation on a new device | 2,99 € | 2,99 € |
| Change of subscription type (mobile subscriptions, mobile broadband) | 7,99 € | 7,99 € |
| Call forwarding | 12,99 € | 0 € |
| Balance query | 4,99 € | 0 € |
| Call itemisation | 0 € | Itemisations of phone calls can be viewed free of charge for the previous 6 months. |
| Activation of a subscription closed for a reason other than unpaid invoices | 12,99 € | 0 € (Opening of a closed subscription via OmaElisa) |
| Reactivation of terminated subscription | 39,99 € | Not possible |
| Customer service fees: billing | Price via customer service | Price via OmaElisa |
|---|---|---|
| Paper invoice | 4,90 € | 4,90 € |
| Email invoice | 0,99 € | 0,99 € |
| Account statement report | 12,00 € | Not possible |
| Payment agreement (payment plan) for consumer customers | 10,00 € | 5,00 € |
| Payment agreement (payment plan) for corporate customers | 10,00 € | 10,00 € |
| Change of invoice delivery method (Change of delivery method, email address, or number for SMS-invoice) | 12,99 € | 0 € |
| Suspending of subscription due to unpaid invoice (broadband, mobile broadband, phone subscriptions) | 25,99 € | 25,99 € |
| Copy of sent invoice | 12,99 € | 0 € for the previous 18 months |
| Change of device payment time | 19,99 € | Not possible |
| Ordering final invoice | 12,99 € | 2,99 € |
| Cash refund to customer's bank account | 12,99 € | Not possible |
| Reminder charge for consumer customer | 5,00 € | 5,00 € |
| Standard compensation for corporate customer | 40,00 € | 40,00 € |
| Selection of a new due date for invoices | 12,99 € | Not possible |
| Payment allocation (payment made without reference number) | 12,99 € | Not possible |
| Customer service fees: Others | Price via customer service | Price via OmaElisa |
|---|---|---|
| Change of password for consumer customers | 12,99 € | 0 € |
| Change of password for corporate customers | 12,99 € | 0 € |
| Change of contracting party (the change of a contracting party is charged to the new owner) | 12,99 € | 0 € |
| Customer number merging or separation | 12,99 € | Not possible |
| Resending of guarantee certificate | 12,99 € | You can print a copy free of charge |
| Proof for an insurance company | 12,99 € | Not possible |
| Proof for legal proceedings | 12,99 € | Not possible |
| Proof of a subscription and billing for estate inventory meeting | 12,99 € | Not possible |
| Proof that the customer is not an Elisa customer | 12,99 € | Not possible |
| Proof that there are no debts or outstanding invoices payable to Elisa | 12,99 € | Not possible |
| Request to review details on the customer register | Free of charge once in a year, otherwise 12,99 € | Not possible |
| Request to disclose location and base station details | 0,00 € | Not possible |
| If a service is not on the service price list, it may be subject to a fee corresponding to the working time used. | 90 € per hour or part thereof | Not possible |
We reserve the right to price changes. Prices include VAT (24%).
| Customer service fees | Price via customer service | Price via OmaElisa |
|---|---|---|
| Change of contracting party (mobile subscriptions, mobile broadband) | 12,99 € | 0 € |
| Customer number merging or separation | 12,99 € | Not possible |
| New SIM card / SIM card activation | 7,99 € | 7,99 € |
| Change of subscription privacy settings | 0 € | 0 € |
| PUK code query | 15,99 € | 0 € |
| Change of call forwarding | 12,99 € | 0 € |
| Change of password or service language for the mobile answerphone | 12,99 € | Not possible |
| Change of caller ID blocking | 12,99 € | 0 € |
| Reduction/removal of service number blocks | 12,99 € | 0 € |
| Increase/addition of service number blocks | 0 € | 0 € |
| Changes to service number blocks (landline) | 0 € | Not possible |
| Opening or changing of balance reminder or balance agreement | 4,99 € | Not possible |
| Proof of having an Elisa subscription | 12,99 € | Not possible |
| Proof for an insurance company | 12,99 € | Not possible |
| Proof for legal proceedings | 12,99 € | Not possible |
| Proof of a subscription and billing for estate inventory meeting | 12,99 € | Not possible |
| Proof that there are no debts or outstanding invoices payable to Elisa | 12,99 € | Not possible |
| Proof that the customer is not an Elisa customer | 12,99 € | Not possible |
| Request to review details on the customer register | Free of charge once per year, otherwise 12,99 € | Not possible |
| Request to disclose location and base station details | 0,00 € | Not possible |
| Copy of sent invoice | 12,99 € | 0 € for the previous 6 months |
| Copy of sent invoice (landline) | 12,99 € | 0 € for the previous 6 months |
| Reminder charge for consumer customers | 5,00 € | 5,00 € |
| Change of invoice delivery method (Change of delivery method, email address, or number for SMS-invoice) | 12,99 € | 0 € |
| Payment agreement (payment plan) for consumer customers | 10,00 € | 5,00 € |
| Payment agreement (payment plan) for corporate customers | 10,00 € | 10,00 € |
| Activation of a subscription closed for a reason other than unpaid invoices (broadband, mobile broadband, mobile subscriptions) | 12,99 € | Not possible |
| Suspending of subscription due to unpaid invoice (Elisa Viihde, mobile subscriptions, mobile broadband, landline) | 25,00 € | 25,00 € |
| Reactivation of terminated subscription | 39,99 € | Not possible |
| Call itemisation | 0 € | Itemisations of phone calls can be viewed free of charge for the previous 6 months. |
| Cash refund to customer's bank account | 12,99 € | Not possible |
| Paper invoice | 4,90 € | 4,90 € |
| Email invoice | 0,99 € | 0,99 |
| Account statement report | 12,00 € | Not possible |
| Selection of a new due date for invoices | 12,99 € | Not possible |
| Payment allocation (payment made without reference number) | 12,99 € | - |
| If a service is not on the service price list, it may be subject to a fee corresponding to the working time used. | 90 € per hour or part thereof | Not possible |
| Elisa Cable TV subscription's reconnection charge | 430 € | Not possible |
Price list is valid from 16.8.2022
| Customer service fees: Elisa Viihde | Price via customer service | Price via OmaElisa |
|---|---|---|
| Reactivation of terminated subscription | 39,99 € | Not possible |
| Upgrading from Elisa Viihde to Elisa Viihde Premium | 7,99 € | 7,99 € |
| From 1.1.2023 compensation fee for a device included in the Elisa Viihde Premium service (device damaged, lost or stolen) Compensation fee for a device included in the Elisa Viihde Premium service (device damaged, lost or stolen) | 65 € 45 € | - |
We reserve the right to price changes. Prices include VAT (24%).