On this page we have gathered together all you need to know about Elisa's invoices.
|NOTE! If you haven’t made the contract with Elisa yourself – you are either the user or the payer – unfortunately you cannot have access to the invoices of that particular subscription.|
When making payments using the payment buttons, you will be forwarded to your own online bank service and you can make the payment through it as usual. Please note that the payment will be charged immediately from your account and cannot be timed for example for the due date. The payment will be seen at Elisa straight away, without a banking delay.
The Siirto service is a payment application that can be downloaded to your phone (iOS or Android) from the app store and it is currently in use with the banks and payment services listed below. For Siirto payments you will need an application which supports Siirto payments on your phone. You can find instructions on how to use the service from your own bank:
You can use the service via the mobile application provided by your own bank or via the Pivo application.
Paying through the Siirto service in OmaElisa:
The invoice has now been paid and the payment will be charged from your account immediately.
When making payments using the Siirto service, you will not need your list of access codes and the payment will be seen at Elisa immediately without a banking delay.
As the owner of a subscription, you can find your unpaid invoices in the Open invoices section and your paid invoices in the Paid invoices section.
If the monthly and use charges for your subscription remain under the minimum limit for invoicing (5 euros/month) when the invoice is being created, no invoice will be created.
Viewing past invoices
In terms of the paid invoices, you can examine your old invoices for 18 months backwards.
If you accidentally paid too much, the overpayment will automatically be compensated in your next invoice.
If it's a large sum of money and you wish to have the overpayment returned to your account, contact our customer service in order to ask for a refund. We will charge for processing the refund according to the price list.
Below you can find the account numbers for Elisa and Saunalahti at different banks. When paying your invoice, remember to add and check the reference number!
|Bank||Account number||SWIFT/BIC code|
|Elisa invoices are also available in the OmaElisa application.|
Download the app: Android | iOS
Read more about the application >
As the owner of a subscription, service or device, you can always find your Elisa invoices in OmaElisa. When you pay your invoice via OmaElisa, your payment will show in our system immediately, without any delay!
We have gathered brief descriptions of different options to receive and pay your Elisa invoices. Regardless of your invoice delivery type, your invoices are always available in OmaElisa. You can change your invoice delivery type in OmaElisa for free!
Paying an invoice in OmaElisa
E-invoices are sent directly to your online bank, and you can select the most suitable payment method from three options:
You can activate e-invoices in your online banking service. More detailed instructions are available below (Guide to using e-invoice).
If you want to stop using e-invoicing, you must first authorize this at your online bank. After the change, you will be sent a paper invoice. By using the OmaElisa service, you can manage your invoicing methods free of charge.
|Tip: Even if you select e-invoice as your invoice delivery type, your invoices will also be available in OmaElisa!|
|Note: Some email services may interpret email attachments as junk mail. If you do not receive your invoice, even if you have selected this invoice delivery type, check your junk mail folder. You can prevent email invoices from being placed in the junk mail folder by adding @kirjeet.elisa.fi to the list of safe senders.|
Paying an email invoice
Paper invoices are sent by mail.
You can pay your invoices in online bank, at a branch office of your bank, or via OmaElisa.
You can select direct payment as your invoice delivery type by making a direct payment agreement with your bank. It can also be made in most online banking services. The reference number of the most recent invoice is used for identification purposes.
For any changes made in our customer service, we charge a service fee in accordance with our price list.
An e-invoice is a modern way to receive invoices electronically directly to your own online bank. In this guide, you will find a compact info package for using the e-invoice. You can pay the e-invoice wherever and whenever because the e-invoice is always with you via your online bank. Your online bank is also the place where you take e-invoicing into use.
You can start using the e-invoice via your own online bank. Many banks offer making an e-invoicing contract as an automatic service when you are paying your invoice. In this case, simply follow the instructions given at this point. If you do not receive such a notification, you can make an e-invoicing contract separately as follows:
|If you have more than one customer number with Elisa, remember to create an e-invoicing contract separately for each customer relationship, if the intention is to receive all of Elisa’s invoices as e-invoices in the future. Different customer numbers have different reference numbers, so you should always use the invoice reference number for the customer number for which you are making the e-invoicing contract.|
More detailed instructions for starting to use e-invoicing can be found on your own bank's website.
Make sure in your online bank that the e-invoicing contract you have made can be found in your e-invoicing contracts. If the e-invoicing contract can be found as normal, click on the contract and check that the correct reference number and customer number can be found in the contract details.
Note! The reference and customer number must be exactly the same as in your previous invoice. Check this if needed. If there is even one incorrect number in your reference or customer number, the e-invoicing contract you have made cannot be directed to the correct invoice and your invoice does not arrive as an e-invoice.
Please also remember that the e-invoice at Elisa is specific to a customer number. Each of Elisa’s customer numbers have their own reference numbers. In other words, in order to receive all of Elisa’s invoices as e-invoices, you must make a separate e-invoicing contract for each Elisa customer number / reference number.
If you cannot pay your invoice by the due date, you can apply for more payment time.
More time to pay via OmaElisa >
Changes to the payment plan can be done by contacting our customer service.
If an invoice remains unpaid and you have not made a payment plan, we will send a payment reminder within two weeks of the due date as a paper invoice. A service fee in accordance with the price list will be charged for the payment reminder, and interest for the late payment will also be charged. An overdue invoice should be paid immediately. Please note that the payment reminder fee and interest for late payment will be charged in connection with your next monthly invoice.
The service can also be temporarily closed due to an unpaid invoice, in accordance with General Contractual Terms and Conditions. If the payment is further delayed, the unpaid invoice can be transferred to a collection agency to collect.
Transferring the invoice to a collection agency usually causes additional expenses. If the invoice is yet further delayed, the service contract may be terminated or cancelled altogether.
These service-specific terms are applied to extending the time for payment in OmaElisa.
If the total amount of your invoice is not what you’re used to, the reason can probably be here below. If you can’t find an answer in our examples, contact us and we’ll sort things out together!
|You can always find your itemized invoice in OmaElisa - regardless of your chosen invoice delivery method! The itemization shows you more detailed information about every charge on your invoice, as well as their exact dates.|
Calls to various service or business numbers, participating in a televote or campaign collection by phone, or ordering services though apps or text messages may sometimes increase your invoice in surprising ways. Calls or text messages to numbers with special charges are not included in the speech or text message packages of package subscriptions. In subscriptions with per-minute charges, these expenses are also always added on top of other calls and messages.
Premium rate numbers are, for example, all the following:
If you’ve been travelling abroad, your invoice is more likely to be higher than usual. Making calls, sending text messages or using data abroad are all billed accoring to roaming prices. Roaming prices are usually always higher than standard rates in Finland.
You can take a closer look at roaming prices here (in Finnish).
If the payment of an invoice is delayed and we have sent you a payment request, a payment request fee will be included on your next invoice.
|An example: You cancel your subscription on September 16. The term of notice is 14 days, so your cancellation will take effect on September 30. At the beginning of September, you have received an invoice including monthly fees up to the end of September. In October, you will receive one more invoice including charges not included in the monthly fee, such as use-based calling fees or calls not included in a package-type subscription.|