If your subscription or PUK code cannot be found in OmaElisa it is likely that the subscription has been made in another person’s name. A PUK code can only be given to the owner of the subscription. In case you are the user, ask the owner to log in to OmaElisa and check the PUK code on your behalf.
If this is not the case, please contact our customer service.
It is not possible to get the PUK code for a Prepaid subscription via OmaElisa or Elisa’s customer service.