Cancellation of contract and instructions for returns

If the cancellation concerns only the appliance and the appliance is in perfect working order and in a saleable condition, you do not need to notify us separately. In this case, you can send the cancellation form below and the device back within 28 days of receipt of the device. If you discover any damage to the packaging or if the device is no longer saleable, please see the section on compensation for loss of value or service charges following use of the device and service for more information.

1. Fill in the cancellation form:

Remote sales cancellation form (PDF)

2. Carefully pack the device and all its accessories in their original packaging. Put the sales package together with the cancellation form in a separate package, e.g. in a cardboard box. Do not make any entries on the sales packaging or affix the return sticker directly to it. After packing, proceed as follows:

Return by Posti

Write the address on top of the package:
Elisa
ASIAKASPALAUTUS
Palautustunnus 600275

If you return your parcels via a Posti parcel machine, you can get the code you need to use the machine from the Posti website.

Return via Matkahuolto

Write the address on top of the package:
Elisa
ASIAKASPALAUTUS
Palautustunnus 9518175

Return via Budbee

If your order has been delivered by Budbee, you can choose to return it via Budbee. Select your order in the Budbee app or from the tracking link and click "Book a return". Follow the instructions you see. You don't need to write an address on the package or print a return label, the Budbee driver will always have it ready when he picks up your package from your doorstep or from the Budbee Box machine of your choice.

3. Take the parcel to a Posti or Matkahuolto pick-up point, a Post or Budbee parcel machine, or deliver it from your doorstep to a Budbee driver of your choice. The return is free of charge. Please note that the parcel cannot be returned to an Elisa store.

4. Keep the return receipt you receive until we have notified you that your return has been processed.

5. Refund of payment:

• Have you already received your bill? Don't worry, you don't need to contact us. We'll automatically credit your invoice while we process your refund. You will receive a confirmation of the cancellation and the refund by SMS.
• Did you already pay for the product when you ordered? If you paid for your device online, request a refund by indicating the cancellation in the OmaElisa order view or by filling in the device refund form. We will refund you once the device returns to our warehouse. We will confirm by SMS when the refund has been processed.

6. We will notify you when the device has been returned to us and any invoice has been credited or your payment refunded.

If the device you ordered has not yet been shipped, you can cancel your order in OmaElisa.
Cancel your order in OmaElisa

If the cancellation concerns only a subscription (e.g. a telephone or broadband subscription) or a service (e.g. Elisa Tietoturva), the easiest way to cancel the subscription is through our customer service.

Contact our customer service

If the cancellation concerns Elisa Viihde Mini, we hope you will cancel your subscription on the Elisa Viihde Subscriptions page. The cancellation will take effect at the end of the free trial month.

You can log in to Elisa Viihde subscription management with your Elisa ID (email address, OmaElisa ID), Elisa Viihde ID or Mobile Certificate from the top right of the page.

See instructions on how to cancel Elisa Viihde Mini

The device must be returned intact and in a saleable condition. If you notice any damage to the packaging or if the device is no longer saleable, see the instructions for depreciation here.

If you notice any damage to the device when you receive it, we recommend that you take photographs of both the device and the packaging.

For these products, please contact our Customer Service first and follow the instructions you receive from Customer Service. Please note that the package cannot be returned to an Elisa store.

If you wish to cancel your Elisa Valokuitu (formerly Elisa Talokuitu) or Elisa Kaapeli-TV subscription, you must notify us by contacting our customer service.

• no later than 14 days after receipt of the order confirmation
• or if the provisional price indicated in the order confirmation changes due to the place of delivery, once you have been informed of the final price.

There is no right of cancellation once the installation has been completed.

If you notice any damage to the packaging when you receive the equipment, you must immediately notify the carrier of the damage, request a note on the consignment note or parcel card and contact our customer service immediately, but no later than 7 days after receipt of the delivery.

If, after closer inspection, you discover damage to the equipment that cannot be seen with the eyes at the time of receipt, you must notify our customer service immediately, but no later than 7 days after receipt of the delivery. Keep the original packaging of the appliance until you have carefully checked it.

Note! If you notice any damage to the device when you receive it, we recommend that you take a photograph of both the device and the packaging.

You can open the equipment package and explore its contents at your leisure:

• You can find out more about the features of the device in the device user guide. 
• If you continue to use the device after it has been switched on, this is considered as putting the device into operation.
  

Examples of depreciating uses include:

• switching on the device
  
• removing the protective film on the screen of the device and any other similar protection
  
• charging the device battery
  
• taking pictures and videos
  
• inserting the SIM card
  
• using the device and setting up different user accounts
  
• storing data in the device's memory - if the product packaging is torn or missing
  
• there are permanent marks on the device (dents, scratches, cracks, etc.)
  
• missing SIM card or memory card chassis (so-called "sled")
• an accessory or accessory is missing from the return (e.g. charger or headphones)
  
• for toiletries and games, the opening of the packaging constitutes a purchase decision and the right of return is withdrawn when the packaging is opened.
  

However, if you cancel the contract after the service has been activated, you will be liable for the service fees to the extent that they were incurred before the cancellation. Charges for the Service means, for example, a monthly fee or usage-based billing.

Digital content has no right of withdrawal. Digital content means, for example, videos that can be ordered from Elisa Viihtee's rental shop.