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Man and woman watching a computer screenMan and woman watching a computer screen

Elisa's services for people who have moved to Finland

Elisa connections

When you move to Finland, having a local phone number and internet connection makes everyday life easier. With Elisa, you get reliable mobile and home internet services, plus support in English both online and in stores. 

Elisa is a proudly Finnish company and we have excellent network coverage with fast 4G and 5G connections as well as fibre. Most Elisa mobile subscriptions include unlimited data, calls, and messages within Finland, so users can stay connected without worrying about extra costs. 

Connections in Elisa

What we offer

  • Phone subscriptions

    • You may have started with an Elisa prepaid subscription. Here you can check more about our prepaid options.
    • We also have a range of other phone subscriptions to meet your needs, e.g. monthly billed subscriptions, which means you receive an invoice every month for the service. 
    • Some of our monthly billed subscriptions include also Elisa Liittymäturva security features. Read more about Liittymäturva.

    Phone subscriptions (FI)

  • Internet subscriptions

    • Elisa offers fast and reliable home internet subscriptions so that you can work remotely, go online and enjoy entertainment services. 
    • Our range of internet subscriptions includes fixed broadbands (e.g. fibre) as well as mobile broadband. 
    • If you live in an apartment building, you may already have a free internet connection from Elisa. Read more about Taloyhtiönetti internet connections (link in Finnish).

    Internet subscriptions (FI)

  • Devices

    • Our stores have a wide selection of phones and accessories.
    • Our online store offers phones and a wide selection of compatible routers and household appliances. 
    • You can make purchases by paying in full online or in an Elisa store.

    Online store (FI)

  • Elisa Tietoturva

    • Elisa Tietoturva is a Finnish personal security service powered by F‑Secure, protecting devices on Android, iOS, Windows and macOS.
    • It includes device security, safe browsing, fraud and identity protection, password management, expert support, data recovery and insurance coverage.
    • Four service levels are available, ranging from a starter package to complete coverage.

    Elisa Tietoturva (FI)

  • Elisa Viihde

    • Elisa Viihde is a service that allows you to watch 30+ TV channels (e.g. BBC, CNN, NHK Japan), record an unlimited number of shows, access your own subscription streaming services and enjoy Elisa Viihde Originals (Finnish series and films) on all your devices, anytime and anywhere.

    Elisa Viihde (FI)

How can you reach us?

Don't hesitate to contact us. Our professional staff will help you in multiple languages, including Finnish, Swedish and English. 

  • Chat with us

    You can purchase Elisa's services and contact us via the chat.

    You can find the chat in the bottom right corner of this website. The chat is available on weekdays from 8 am to 9 pm.

    Please note that when you open the chat, you will first receive an automated message in Finnish. After that, a customer service representative will assist you in English.

  • Contact our customer service

    tel. +358 10 190 240​
    (mobile call charge / local network charge)​
    Mon–Fri 9 am – 6 pm

    Find more information on our customer service websites.

  • Visit an Elisa store

    We have multiple Elisa stores around in Finland. Find your nearest Elisa store.

  • Order by phone or online

    tel. +358 800 98326 

    (Free of charge)

    Mon–Fri 8 am–6 pm

    or visit our online store (in Finnish). 

    You can use the translations tools of your browser.

What documents do you need?

To get monthly billed phone or internet connection or any services in Finland, you need:

  • A valid Finnish personal identity code (temporary or test codes are not accepted)
  • A permanent address in Finland verified in the population register

Please note that a residence permit is not accepted as an official form of identification.

If you have lived in Finland for less than two years, you need to pay a deposit (e.g. €100). The same limitations apply to everyone who has recently moved to Finland and and does not yet have any services with us.

About Elisa

Elisa is the market leader in telecommunications and digital services, with a mission to enable a sustainable future through digitalisation. With over 140 years of experience, we deliver sustainable solutions to 2.8 million consumer, corporate, and public sector customers in Finland, Estonia, and more than 100 countries worldwide. Elisa employs over 6,700 professionals across 20 countries, and its shares are listed on Nasdaq Helsinki.

Read more about Elisa
Two people at Elisa office

FAQ

Monthly billed subscription means that your subscription is billed monthly, which means you receive an invoice every month for the service. 

In order to get a monthly billed phone or internet subscription, you need to have a Finnish ID and a permanent housing address in Finland. We also recommend having a Finnish bank account to ensure the easiest and most seamless payment experience in OmaElisa.

If you don't have a Finnish ID or a permanent housing address, a prepaid subscription is the easiest option. Check out our prepaid options.

Prepaid number can not be changed to a monthly billed subscription, but you can get new number with monthly billed subscription. Monthly billed subscription means that your subscription is billed monthly, which means you receive an invoice every month for the service.

To get the monthly billed subscription you need to meet the requirements, i.e. you have a Finnish personal identity code and a permanent housing address in Finland. 

You can contact our customer service to get more information.

Many homes in Finland include an internet connection provided through the housing company. This is called taloyhtiönetti in Finnish.

If you have this kind of internet connection, you need to activate it. The basic speed is included in your rent. If you want faster internet, e.g. for gaming or streaming 4K content, you can upgrade to a higher speed. You can activate the internet connection and upgrade your connection speed in three ways:

  • At a store
  • Online
  • By calling our sales team


In order to get a Mobile Certificate, you need to have a monthly-billed mobile subscription and Finnish online banking codes. Read more about Mobile Certification.