Transferring a subscription to another contracting party

On this page you will find instructions for how to change ownership of different subscriptions. You can order a change of contracting party for a telephone, mobile broadband or fixed broadband subscription for free through OmaElisa! For other Elisa services and subscriptions you will find instructions further below.

1. Transfer the subscription to the new owner free of charge by logging in to OmaElisa and choosing Your products. 
2. Choose the subscription on the list that you want to transfer to a new owner and then click Contract details. You may order a change of contracting party for one subscription at a time. 
3. Under the subscription plan, click on the link Change contracting party. 
4. In the fields that open up, enter the new contracting party’s contact information and click Next. 
5. If you are transferring a subscription to a company, you can add company information by clicking Add company information. 
6. If your subscription plan includes additional services, you may choose whether you want to keep them as paid services or cancel them entirely. 
7. Carefully check the new contracting party’s information and finish the order by pressing Confirm.

After placing the order, the new contracting party will receive information about confirming the order through a separate link by text message and e-mail. The order may also be confirmed through the new contracting party’s OmaElisa.

After the current contracting party has placed an order

The new contracting party receives a text message link to a separate confirmation page (you can also find the link in the notification you received by e-mail or letter). The time limit for approval is one month. You can approve the change of contracting party through the link or through OmaElisa.

Approving the change of contracting party through a text message link:

1. Click on the link in the text message/e-mail.
2. Approve the change of contracting party by identifying yourself using online bank codes or a mobile certificate.

Alternative approval of change of contracting party through OmaElisa:

1. Log in to OmaElisa using an Elisa ID, a mobile certificate or online bank codes.
2. Choose Orders.
3. Approve the order by clicking the CONFIRM button. Accept the terms and conditions and click Confirm. If you have several customer IDs, you will see a selection screen where you can choose the customer ID the subscription will be transferred to.

The change will become effective the day after the recipient has confirmed the order. With the change of contracting party, Elisa will check the new contracting party’s information (address, credit and payment history), so the change may take longer. A delay may be due to a discrepancy in the address information, for example. If there is an obstacle to transferring the subscription, the subscription’s new contracting party shall be informed in writing.

The new contracting party automatically becomes the user of a talk or mobile broadband subscription. You can change user information easily through OmaElisa after the change of contracting party has become effective.