Here you will find the prices for Elisa’s customer service. Many changes are free of charge when done through OmaElisa.
Here you will find the prices for Elisa’s customer service. Many changes are free of charge when done through OmaElisa.
| Customer service fees: mobile subscriptions, mobile broadband | Price via customer service | Price via OmaElisa |
|---|---|---|
| Removal fee for Datavartija | 13,99 € | 0 € |
| Change fee for Datavartija | 13,99 € | 0 € |
| Opening or changing of balance agreement | 5,04 € | Not possible |
| Removal of balance agreement | 0 € | 0 € |
| Opening or changing of balance reminder | 3,02€ | Not possible |
| Opening fee for an incoming data call | 13,99 € | Not possible |
| Change of subscription privacy settings | 0 € | 0 € |
| Addition/increase of service number blocks | 0 € | 0 € |
| Addition/increase of a data transfer block | 0 € | 0 € |
| Reduction/removal of service number blocks | 13,99 € | 0 € |
| Reduction/removal of data transfer blocks | 13,99 € | 0 € |
| Change of caller ID blocking | 13,99 € | 0 € |
| PUK code query | 16,99 € | 0 € |
| SIM card replacement / SIM card activation | 9,99 € | 9,99 € |
| eSIM activation on a new device | 3,99 € | 3,99 € |
| Change of subscription type (mobile subscriptions, mobile broadband) | 9,99 € | 9,99 € |
| Call forwarding | 13,99 € | 0 € |
| Balance query | 4,99 € | 0 € |
| Call itemization | 0 € | Itemization of phone calls can be viewed free of charge for the previous 6 months. |
| Activation of a subscription closed for a reason other than unpaid invoices | 13,99 € | 0 € (Opening of a closed subscription via OmaElisa) |
| Reactivation of terminated subscription | 39,99 € | Not possible |
| Troubleshooting fee for fixed broadband (all technologies)* *The troubleshooting fee is charged to the customer for a broadband technician’s visit if the fault is found to be in the customer’s device or internal network. | 109 € | Not possible |
| Customer service fees: Billing | Price via customer service | Price via OmaElisa |
|---|---|---|
| Paper invoice | 5,99 € | 5,99 € |
| Email invoice | 2,00 € | 2,00 € |
| Account statement report | 12,00 € | Not possible |
| Payment arrangement for consumer customers | 13,99 € | 5,00 € |
| Payment arrangement for corporate customers | 13,99 € | 13,99 € |
| Change of invoice delivery method (Change of delivery method, email address, or number for SMS-invoice) |
13,99 € | 0 € |
| Blocking service numbers due to unpaid invoice (mobile broadband, phone subscriptions) | 5,00 € | 5,00 € |
| Closing subscription due to unpaid invoice (mobile broadband, phone subscriptions) | 20,99 € | 20,99 € |
| Closing subscription due to unpaid invoice (broadband) | 25,99 € | 25,99 € |
| Copy of invoice | 13,99 € | 0 €, for previous 18 months |
| Device payment period change | 29,99 € | Not possible |
| Ordering final invoice for device | 13,99 € | 2,99 € |
| Money refund to customer’s bank account | 13,99 € | 0 € |
| Payment reminder fee for consumer customers | 5,00 € | 5,00 € |
| Standard compensation fee for corporate customers (charged when payment is delayed from original due date) | 40,00 € | 40,00 € |
| Choosing a new due date for invoices | 13,99 € | Not possible |
| Allocating a non-referenced payment to an invoice | 13,99 € | Not possible |
| Combining subscriptions on same or different invoice (phone subscription, mobile and fixed broadband) | 13,99 € | 0 € |
| Combining subscriptions and services on same or different invoice (installment agreements, Elisa Viihde, Elisa Email Service, other Elisa services) | 13,99 € | Not possible |
We reserve the right to change prices. Prices include VAT.
| Customer service fees: Elisa Viihde | Price via customer service | Price via OmaElisa |
|---|---|---|
| Opening fee | 11,99 € | - |
| Reactivation of terminated subscription | 39,99 € | - |
| Upgrade from Elisa Viihde service to Elisa Viihde service | 9,99 € | 9,99 € |
| Compensation fee for a device included in the Elisa Viihde Premium/Plus service |
65 € |
- |
| Elisa Viihde Sound: Compensation fee for media soundbar | 80 € | - |
| Elisa Viihde Sound: Compensation fee for subwoofer | 40 € | - |
| Elisa Viihde Sound: Compensation fee for rear speakers | 40 € | - |
| Customer service fees: Elisa Valokuitu | Price via customer service | Price via OmaElisa |
|---|---|---|
Reservation fee for Elisa Valokuitu | 50 € | - |
| Connection fee for Elisa Valokuitu | 999 € | - |
| Elisa Valokuitu reconnection fee | 199 € | - |
| Transfer of Elisa Valokuitu agreement to a new owner | 13,99 € | - |
| Maintenance fee for the fiber connection when the service has been ordered via the Avoin Kuitu platform | 18,83 € | - |
| Maintenance fee for Elisa Valokuitu | 9,99 € | - |
| Removal and reinstallation Elisa Valokuitu terminal device to the same location | 350 € | - |
| Customer service fees: Others | Price via customer service | Price via OmaElisa |
|---|---|---|
| Change of password for consumer customers | 13,99 € | 0 € |
| Change of password for corporate customers | 13,99 € | 0 € |
| Change of contracting party (the change of a contracting party is charged to the new owner) | 13,99 € | 0 € |
| Customer number merging or separation | 13,99 € | 0€ (instructions in Finnish) |
| Re-sending of guarantee certificate | 13,99 € | You can print a copy free of charge |
| Proof for an insurance company | 13,99 € | Not possible |
| Proof for legal proceedings | 13,99 € | Not possible |
| Proof of a subscription and billing for estate inventory meeting | 13,99 € | Not possible |
| Proof that the customer is not an Elisa customer | 13,99 € | Not possible |
| Proof that there are no debts or outstanding invoices payable to Elisa | 13,99 € | Not possible |
| Request to review details on the customer register | Free of charge once in a year, otherwise 13,99 € | 0€ |
| Request to disclose location and base station details | 0,00 € | Not possible |
| If a service is not on the service price list, it may be subject to a fee corresponding to the working time used. | 90 € per hour or part thereof | Not possible |
| Elisa Cable TV subscription's re-connection charge | 209 € | Not possible |
We reserve the right to price changes. Prices includes VAT.