Customer service fees | Price via customer service | Price via OmaElisa |
| Change of contracting party (mobile subscriptions, mobile broadband) | 12 € | 0 € |
| Change of contracting party (Elisa Viihde) | 12 € | Not possible |
| Customer number merging or separation | 12 € | Not possible |
| New SIM card / SIM card activation | 7 € | 7 € |
| Change of subscription privacy settings | 0 € | 0 € |
| PUK code query | 15 € | 0 € |
| Change of call forwarding | 12 € | 0 € |
| Change of password or service language for the mobile answerphone | 12 € | Not possible |
| Change of caller ID blocking | 12 € | 0 € |
| Reduction/removal of service number blocks | 12 € | 0 € |
| Increase/addition of service number blocks | 0 € | 0 € |
| Changes to service number blocks (landline) | 0 € | Not possible |
| Opening or changing of balance reminder or balance agreement | 5 € | Not possible |
| Subscription error identification fee*
*The customer is charged a subscription error identification fee when a broadband installation technician visits and the error is found to be in the customer's devices or internal network. | 99 € | Not possible |
| Proof of having an Elisa subscription | 12 € | Not possible |
| Proof for an insurance company | 12 € | Not possible |
| Proof for legal proceedings | 12 € | Not possible |
| Proof of a subscription and billing for estate inventory meeting | 12 € | Not possible |
| Proof that there are no debts or outstanding invoices payable to Elisa | 12 € | Not possible |
| Proof that the customer is not an Elisa customer | 12 € | Not possible |
| Request to review details on the customer register | Free of charge once per year, otherwise 12 € | Not possible |
| Request to disclose location and base station details | 0,00 € | Not possible |
| Copy of sent invoice | 12 € | 0 € for the previous 6 months |
| Copy of sent invoice (landline) | 12 € | 0 € for the previous 6 months |
| Reminder charge | 5 € | 5 € |
| Standard compensation | 35 € | 35 € |
Change of invoice delivery method
(Change of delivery method, email address, or number for SMS-invoice) | 12 € | 0 € |
| Payment agreement (payment plan) for consumer customers | 10 € | 5 € |
| Payment agreement (payment plan) for corporate customers | 10 € | 10 € |
| Activation of a subscription closed for a reason other than unpaid invoices (broadband, mobile broadband, mobile subscriptions) | 12 € | Not possible |
| Suspending of subscription due to unpaid invoice (Elisa Viihde, mobile subscriptions, mobile broadband, landline) | 25 € | 25 € |
| Reactivation of terminated subscription | 39 € | Not possible |
| Call itemisation | 0 € | Itemisations of phone calls can be viewed free of charge for the previous 6 months. |
| Cash refund to customer's bank account | 12 € | Not possible |
| Paper invoice | 4,90 € | 4,90 € |
| Account statement report | 12 € | Not possible |
| Selection of a new due date for invoices | 12 € | Not possible |
| Payment allocation (payment made without reference number) | 12 € | - |
| If a service is not on the service price list, it may be subject to a fee corresponding to the working time used. | 90 € per hour or part thereof | Not possible |
| Elisa Cable TV subscription's reconnection charge | 430 € | Not possible |
| Compensation fee for a device included in the Elisa Viihde Premium service (device damaged, lost or stolen) | 45 € | - |
