Price list is valid from 1.5.2017
Customer service fees: mobile subscriptions, mobile broadband | Price via customer service | Price via OmaElisa |
| Removal fee for Datavartija | 12,00 € | 0 € |
| Change fee for Datavartija | 12,00 € | 0 € |
| Opening or changing of balance agreement | 5,00 € | 5,00 € |
| Removal of balance agreement | 0 € | 0 € |
| Opening fee for an incoming data call | 12,00 € | Not possible |
| Change of subscription privacy settings | 0 € | 0 € |
| Addition/increase of service number blocks | 0 € | 0 € |
| Addition/increase of a data transfer block | 0 € | 0 € |
| Reduction/removal of service number blocks | 12,00 € | 0 € |
| Reduction/removal of data transfer blocks | 12,00 € | 0 € |
| Change of caller ID blocking | 12,00 € | 0 € |
| PUK code query | 12,00 € | 0 € |
| New SIM card / SIM card activation | 5,00 € | 5,00 € |
| Change of subscription type (mobile subscriptions, mobile broadband) | 10,00 € | Free of charge once every 6 months, otherwise 5 € |
| Call forwarding | 12,00 € | 0 € |
| Balance query | 5,00 € | 0 € |
| Call itemisation | 12,00 € | Itemisations of phone calls can be viewed free of charge for the previous 6 months. |
| Activation of a subscription closed for a reason other than unpaid invoices | 12,00 € | 0 € (Opening of a closed subscription via OmaElisa) |
| Reactivation of terminated subscription | 39,00 € | Not possible |
Customer service fees: broadband | Price via customer service | Price via OmaElisa or in webshop |
| Transfer of a broadband subscription | 0 € | 0 € |
| Broadband connection speed increase or reduction | 12,00 € | 0 € |
| LaajakaistaParkki ("freezing" of a subscription for 1-3 months once in a calendar year, for example during a holiday). Only available for non-fixed-term and ADSL and Cablemodem subscriptions. | 10,08 € per month (during a parking period) | 10,08 € per month (during a parking period) |
| Opening a broadband subscription during a parking period | 12 € | Not possible |
| Subscription error identification fee* *The customer is charged a subscription error identification fee when a broadband installation technician visits and the error is found to be in the customer's devices or internal network. The error identification fee does not include repairs. | 80,09 € | Not possible |
Customer service fees: billing | Price via customer service | Price via OmaElisa |
| Paper invoice | 2,90 € | 2,90 € |
| Account statement report | 12,00 € | Not possible |
| Payment agreement (payment plan) | 10,00 € | 5,00 € |
| Change of invoice delivery method | 12,00 € | 0 € |
| Opening of a subscription closed due to an unpaid invoice (broadband, mobile broadband, phone subscriptions, the invoice is paid in the OmaElisa service, or the payment is showing at Elisa) | 20,00 € | 20,00 € |
| Copy of sent invoice | 12,00 € | 0 € for the previous 18 months |
| Change of device billing frequency | 12,00 € | Not possible |
| Ordering final invoice | 12,00 € | 0 € |
| Cash refund to customer's bank account | 12,00 € | Not possible |
| Reminder charge (*for companies 20,00 €) | 5,00 €* | 5,00 €* |
| Selection of a new due date for invoices | 12,00 € | Not possible |
Customer service fees: Others | Price via customer service | Price via OmaElisa |
| Change of password for consumer customers | 12,00 € | 0 € |
| Change of password for corporate customers | 12,00 € | 0 € |
| Change of contracting party (the change of a contracting party is charged to the new owner) | 12,00 € | 0 € |
| Customer number merging or separation | 12,00 € | Not possible |
| Resending of guarantee certificate | 12,00 € | You can print a copy free of charge |
| Proof for an insurance company | 12,00 € | Not possible |
| Proof for legal proceedings | 12,00 € | Not possible |
| Proof of a subscription and billing for estate inventory meeting | 12,00 € | Not possible |
| Proof that the customer is not an Elisa customer | 12,00 € | Not possible |
| Proof that there are no debts or outstanding invoices payable to Elisa | 12,00 € | Not possible |
| Request to review details on the customer register | Free of charge once in a year, otherwise 12 € | Not possible |
| Request to disclose location and base station details | 12,00 € | Not possible |
| If a service is not on the service price list, it may be subject to a fee corresponding to the working time used. | 90 € per hour or part thereof | Not possible |
We reserve the right to price changes. Prices include VAT (24%).
