Customer service prices - Elisa ja Saunalahti asiakaspalvelu

Customer service prices

Customer service prices for Elisa Saunalahti services and subscriptions

Price list is valid from 1.5.2017

Customer service fees: mobile subscriptions, mobile broadband

Price via customer service

Price via OmaElisa

Removal fee for Datavartija 12,00 € 0 €
Change fee for Datavartija 12,00 € 0 €
Opening or changing of balance agreement 5,00 € 5,00 €
Removal of balance agreement 0 € 0 €
Opening fee for an incoming data call 12,00 € Not possible
Change of subscription privacy settings 0 € 0 €
Addition/increase of service number blocks 0 € 0 €
Addition/increase of a data transfer block 0 € 0 €
Reduction/removal of service number blocks 12,00 € 0 €
Reduction/removal of data transfer blocks 12,00 € 0 €
Change of caller ID blocking 12,00 € 0 €
PUK code query 12,00 € 0 €
New SIM card / SIM card activation 5,00 € 5,00 €
Change of subscription type (mobile subscriptions, mobile broadband) 10,00 € Free of charge once every 6 months, otherwise 5 €
Call forwarding 12,00 € 0 €
Balance query 5,00 € 0 €
Call itemisation 12,00 € Itemisations of phone calls can be viewed free of charge for the previous 6 months.
Activation of a subscription closed for a reason other than unpaid invoices 12,00 € 0 € (Opening of a closed subscription via OmaElisa)
Reactivation of terminated subscription 39,00 € Not possible

 

Customer service fees: broadband

Price via customer service

Price via OmaElisa or in webshop

Transfer of a broadband subscription 0 € 0 €
Broadband connection speed increase or reduction 12,00 € 0 €
LaajakaistaParkki ("freezing" of a subscription for 1-3 months once in a calendar year, for example during a holiday). Only available for non-fixed-term and ADSL and Cablemodem subscriptions. 10,08 € per month (during a parking period) 10,08 € per month (during a parking period)
Opening a broadband subscription during a parking period 12 € Not possible

Subscription error identification fee*

*The customer is charged a subscription error identification fee when a broadband installation technician visits and the error is found to be in the customer's devices or internal network.

The error identification fee does not include repairs.

80,09 € Not possible

 

Customer service fees: billing

Price via customer service

Price via OmaElisa

Paper invoice 2,90 € 2,90 €
Account statement report 12,00 € Not possible
Payment agreement (payment plan) 10,00 € 5,00 €
Change of invoice delivery method 12,00 € 0 €
Opening of a subscription closed due to an unpaid invoice (broadband, mobile broadband, phone subscriptions, the invoice is paid in the OmaElisa service, or the payment is showing at Elisa) 20,00 € 20,00 €
Copy of sent invoice 12,00 € 0 € for the previous 18 months
Change of device billing frequency 12,00 € Not possible
Ordering final invoice 12,00 € 0 €
Cash refund to customer's bank account 12,00 € Not possible
Reminder charge  (*for companies 20,00 €) 5,00 €* 5,00 €*
Selection of a new due date for invoices 12,00 € Not possible

 

Customer service fees: Others

Price via customer service

Price via OmaElisa

Change of password for consumer customers 12,00 € 0 €
Change of password for corporate customers 12,00 € 0 €
Change of contracting party (the change of a contracting party is charged to the new owner) 12,00 €

0 €

Customer number merging or separation 12,00 € Not possible
Resending of guarantee certificate 12,00 € You can print a copy free of charge
Proof for an insurance company 12,00 € Not possible
Proof for legal proceedings 12,00 € Not possible
Proof of a subscription and billing for estate inventory meeting 12,00 € Not possible
Proof that the customer is not an Elisa customer 12,00 € Not possible
Proof that there are no debts or outstanding invoices payable to Elisa 12,00 € Not possible
Request to review details on the customer register

Free of charge once in a year, otherwise 12 €

Not possible
Request to disclose location and base station details 12,00 € Not possible
If a service is not on the service price list, it may be subject to a fee corresponding to the working time used. 90 € per hour or part thereof Not possible

 

We reserve the right to price changes. Prices include VAT (24%).

 

Customer service prices for Elisa's services and subscriptions

Price list is valid from 1.5.2017

 

Customer service fees

Price via customer service

Price via OmaElisa

Change of contracting party (mobile subscriptions, mobile broadband) 12 € 0 €
Change of contracting party (Elisa Viihde) 12 € Not possible
Customer number merging or separation 12 € Not possible
New SIM card / SIM card activation 5 € 5 €
Change of subscription privacy settings 0 € 0 €
PUK code query 12 € 0 €
Change of call forwarding 12 € 0 €
Change of password or service language for the mobile answerphone 12 € Not possible
Change of caller ID blocking 12 € 0 €
Reduction/removal of service number blocks 12 € 0 €
Increase/addition of service number blocks 0 € 0 €
Changes to service number blocks (landline) 0 € Not possible
Opening or changing of balance reminder or balance agreement 5 € 0 €

Subscription error identification fee*

*The customer is charged a subscription error identification fee when a broadband installation technician visits and the error is found to be in the customer's devices or internal network.

The error identification fee does not include repairs.

80,09 € Not possible
Proof of having an Elisa subscription 12 € Not possible
Proof for an insurance company 12 € Not possible
Proof for legal proceedings 12 € Not possible
Proof of a subscription and billing for estate inventory meeting 12 € Not possible
Proof that there are no debts or outstanding invoices payable to Elisa 12 € Not possible
Proof that the customer is not an Elisa customer 12 € Not possible
Request to review details on the customer register Free of charge once per year, otherwise 12 € Not possible
Request to disclose location and base station details 12 € Not possible
Copy of sent invoice 12 € 0 € for the previous 6 months
Copy of sent invoice (landline) 12 € 0 € for the previous 6 months
Reminder charge 5 € 5 €
Change of invoice delivery method 12 € 0 €
Payment agreement (payment plan) 10 € 5 €
Activation of a subscription closed for a reason other than unpaid invoices (broadband, mobile broadband, mobile subscriptions) 12 € Not possible
Activation of subscription closed due to unpaid invoices (Elisa Viihde, mobile subscriptions, mobile broadband, landline) 20 € 20 €
Reactivation of terminated subscription 39 € Not possible
Call itemisation 0 € Itemisations of phone calls can be viewed free of charge for the previous 6 months.
Cash refund to customer's bank account 12 € Not possible
Paper invoice 2,90 € 2,90 €
Account statement report 12 € Not possible
Selection of a new due date for invoices 12 € Not possible
If a service is not on the service price list, it may be subject to a fee corresponding to the working time used. 90 € per hour or part thereof Not possible
Elisa Cable TV subscription's reconnection charge 430 € Not possible

 

We reserve the right to price changes. Prices include VAT (24%).

Haluatko säästää aikaa ja vaivaa?

Anna asiantuntijan hoitaa homma puolestasi.

Se on helppoa! Yksi soitto Elisan Omagurulle riittää. Olemme apunasi arkisin klo 8 - 21 ja lauantaisin 9 - 17.

(2,28 €/min mpm/pvm)

Miksi Omaguru?

  • Helppoa, nopeaa ja vaivatonta!
  • Elisan parhaat kodin tietotekniikan asiantuntijat palveluksessasi
  • Sinun ei tarvitse osata itse, koska Omaguru voi ottaa etäyhteyden laitteeseesi
Billing - Subscription changes - Fault reports

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