Number transfer from another operator - Elisa ja Saunalahti asiakaspalvelu

Number transfer from another operator

This page contains further instructions on how your current number is transferred and becomes an Elisa Saunalahti subscription.

This is how the transfer of your number to Elisa proceeds

  1. The transfer of your current number to Elisa takes at least five working days, or you may also have agreed upon a specific activation date for later. Use your current SIM card until your new subscription is opened and keep the new SIM card in a safe place. To ensure the transfer goes smoothly, do not cancel your subscription or make changes to it.

  2. If you have any questions or wish to make changes to your subscription, please let us know. We want to make sure your subscription’s transfer goes as well as possible.

  3. Please wait patiently. We will let you know of the opening time of your subscription with a text message closer to the transfer time, and also remind you of it later. We want to ensure that the time of transfer does not surprise you. We will remind you of the time your subscription is opened with a text one day in advance, and again just 10 minutes before it happens. Please keep the new SIM card in your person well before the transfer.

  4. It is time to activate! Enjoy your new subscription.

If you have any questions or wish to make changes to your subscription order, please let us know. You can find our contact details here

 

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Q&A

My number transfer order was interrupted due to a fixed-term subscription – what to do now?

No worries, the time of transfer can be changed.  We recommend you change the activation date of your number to the next business day following the end of your fixed-term subscription. 

Follow these instructions:

First, check the duration of your fixed-term subscription from your old operator’s invoice or self-service system. If your current subscription is for a fixed term, we recommend you choose the activation date of your number for the next business day following the end of your current subscription. You can even choose to transfer the number a year later.

Did you know that you can change the time of transfer yourself in OmaElisa? See our instructions below:

  1. Log in at omaelisa.fi/tilaukset.
  2. Choose the subscription order in question and select “Vaihda liittymän avausaikaa”.
  3. Change the date to the day following the end of your fixed-term subscription, or another date you want, and confirm the change.

You can transfer your number already when the fixed-term subscription is still valid, but you will then have to pay the remaining months of your old subscription to the former operator.

 

My number transfer was interrupted because I do not own the subscription the order was made for – what to do now?

You have made an order for a subscription that is under another operator and owned by someone else than you.

Nothing to worry about: we simply need the approval of the subscription’s current owner in order to complete the number transfer and owner change. In order to complete the transfer, we will send you a text message and email with a link to a page where you can send an electronic approval request to the current subscription owner. Once the current owner has approved of the transfer, the number transfer will proceed. After the number has been transferred, you will be the owner of the Elisa subscription.   

How does the electronic approval work? 

As the orderer of the number transfer: 

  • you will receive a text message and email from Elisa
  • click the link in the message
  • you will be forwarded to a page where you can fill in the current subscription owner’s details and choose how to send them the link to the approval page (SMS/email).

As the current owner of the subscription: 

  • you will receive a message from Elisa either by text or email
  • click the link in the message
  • you will be forwarded to a page where you can accept to transfer the number to the orderer’s name by using your online banking credentials or a mobile certificate.

As the orderer of the number transfer, you will receive a text message once the current owner of the subscription has submitted the electronic approval. After this, the number transfer will proceed.

If you cannot use online banking credentials or a mobile certificate:

You can print a power of attorney in paper from below. In order for the number transfer to be completed, the power of attorney must be signed by the current owner of the number and by its recipient (you)t. 

Power of attorney (FI)

The power of attorney contains return instructions. We will send a confirmation by text message to the number to be transferred once we have processed the power of attorney.

The opening time mentioned in the number transfer is not suitable for me after all – what to do now?

You can change the time of transfer yourself in OmaElisa. Check the instructions above.

  1. Log in at omaelisa.fi/tilaukset.

  2. Choose the subscription order in question and select “Vaihda liittymän avausaikaa”.

  3. Change the date to the day following the end of your fixed-term subscription, or another date you want, and confirm the change.

Which phone numbers can I transfer?

All phone numbers with a valid subscription agreement can be transferred.

You cannot transfer a fax, data or voicemail numbers, unless they have their own subscription agreement. A prepaid subscription number cannot be transferred, unless you have made an agreement for it. In Elisa Saunalahti, Latausliitymä is a prepaid subscription with an agreement.

I will start using an Elisa SIM card after the number transfer. Will my contacts transfer automatically?

You need to transfer any numbers saved on the old SIM card to the new SIM card. Copy the contact details first to the phone’s memory and then to the new SIM card.

Device-specific instructions on how to copy contact details from a SIM card to a device.

With most phone models, you can also transfer contact details on a computer with the device manufacturer’s software.

The number transfer is about to take place and I’m abroad. What to do now?

The number transfer and switching to a new SIM card can also be done abroad. You should take the new SIM card with you on the trip and keep it close when the time to transfer is near.

 

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