People try to scam our customers in many different ways. Phishing messages and calls try to learn their banking details, usernames and passwords, and other personal information.
Never give anyone your details if the request seems suspicious. Phishing can happen by phone, text message, messaging apps, social media and email, as well as online.
In scams by phone, the scammer might pretend to be a different person or a representative of an organisation, try to clarify personal information, or try to gain access to your computer. Some scammers have pretended to be from Elisa.
Scam calls can seem to be coming from a normal domestic phone number. The goal of these calls can be for the scammer to get their hands on personal information or gain access to a computer. Most phone numbers used by scammers are “spoofed”, meaning that they are not the real number, and it is being used without the real owner of the number knowing anything about it.
We block numbers from being shown when we can tell that the call has actually come from abroad even though the number that they want to display to the recipient seems to be from Finland. By doing this, the recipient sees the call as coming from an unknown number.
Elisa never makes technical support calls in English unless this has specifically been agreed in advance.
By text message or messaging apps
Scams by text message or messaging apps may try to direct people towards a website to pay a fake invoice or get them to enter passwords or other information.
Scam messages can come to your phone in the same message chain as genuine message notifications. Stay alert even if a message seems to come from an official source.
Read messages with a critical eye: Are the logos correct? Are there language errors in the message?
Does a message seem to be coming from someone you know, but they’re asking about your personal information or login details?
Don’t respond to messages that seem suspicious.
Never give out your own information – e.g. passwords, card numbers or banking credentials – even if someone asks in a message, or on a webpage that someone sent you a link to in a message app.
Don’t click on any links or install anything that is recommended in a message.
If there is anything suspicious about a message, it’s a good idea to search for the wording of the message online to see if other people have received similar messages that turned out to be scams.
Email scams often try to get the intended victim to open an attachment or click on a suspicious link. Service providers and other responsible organisations will never ask you for your personal information (such as email login details or passwords) by email.
If you are suspicious of an email, don’t respond to it.
If a suspicious message includes a link or attachment, don’t open it.
Examples of scam messages our customers have received:
Email or webmail messages informing them about updates, which try to direct them to scam websites.
Messages written in poor Finnish claiming that an email account will be shut down and asking them to confirm the request.
A message claiming that a customer’s company has received an invoice in the OmaElisa service. The message seems to direct the recipient to sign in to OmaElisa, but really it was a scam website.
A message claiming that the recipient’s OmaElisa account was being closed down because of an unpaid invoice. The message asked the recipient to open an attachment.
If you receive a phishing message claiming to be from Elisa, please forward it to abuse(at)elisa.fi Note! This address should only be used for notifications about phishing attempts claiming to be from Elisa.
Extortion messages are emails that generally come from a spoofed sender. There are various kinds of extortion messages and scams that threaten to release sensitive pictures if the victim doesn’t pay up. The message may also seem to be coming from the victim’s own email address, which can make it more intimidating by making it seem as if the victim’s computer really has been hacked.
Pay attention to the language used in extortion messages: it is often poor quality and full of mistakes.
If you receive an extortion message by email:
Do not open or read the message at all.
If you have opened the message, never open any attachments – there may be something dangerous lurking there, such as a ransomware program that will lock your computer’s or mobile device’s files.
Delete the message.
Ransomware programs are malicious software that can lock your computer or the files on it. The ransomware will demand that you pay a ransom to regain access to the files on your computer.
Remember that you should never pay the ransom they are demanding. If your files are locked, paying the ransom does not guarantee that you will get them back.
Subscription scams are those that involve misleading sales and/or marketing on the internet.
These scams are implemented by offering an amazing bargain, discount or prize that, when you order it, you are actually committing to an expensive, long-term subscription.
Very often, they come from pop-ups that claim to offer an unbelievable bargain or the chance to win a prize. Some of these scams tempt you to order something directly, while others try to get you to take part in a fake customer survey or prize draw.
They try to persuade the victim to supply personal information without giving them a true picture of what they are buying or what payments they are committing to.
The survey or prize draw is often in the name of a well-known company, but they usually don’t have anything to do with it in reality. The purpose of such a survey is to persuade the victim that the website is legitimate. Once the victim completes the survey, they are directed to the subscription trap.
Never click on these kinds of links or give out your personal information.