Here we have gathered information on Elisa Viihde channel slots and you can also find instructions on what to do if there are problems with channel visibility.
Checking the channel slots
Some channels can be visible on the set-top box channel list twice, due to different technology. If the channel you are watching is not visible, try another option for the same channel on the set-top box channel list.
You can check the channel packages you have ordered on the elisaviihde.fi website by entering the Maksukanavat (paid channels) section in the top menu. In the same section, you can also order new channel packages and change your current channel packages for new ones.
You can take a look at all Elisa Viihde channel packages and programme libraries on the website elisa.fi/viihde/sisallot (in Finnish).
Restart your set-top box by unplugging the power cord for about 10 seconds. Plug in the power cord again and wait for the set-top box to start. When the picture returns to the television, wait a couple of minutes and check the channel list again.
If needed, reset the default settings for the set-top box as follows:
Resetting the default settings can be done by selecting from the set-top box remote control MENU and then Asetukset (settings), Digiboksin tiedot (set-top box information), Asetusten palautus (reset settings), Palauta tehdasasetukset (reset default settings).
The difference in resetting the factory settings in comparison with other Elisa Viihde set-top boxes is that the reset is secured with a child safety lock PIN code that the user sets themselves when starting to use the set-top box.
If you have forgotten the child safety lock PIN code and you cannot reset the default settings from the menu, you can also do the reset by pressing the power button on the front side of the set-top box 5 times in a row.
If the channels are still not updated on the list, please contact our customer service
When you´re trying to watch from the wrong channel slot, the screen remains black, even though the channel were a part of the channel package you have subscribed. Please check the correct channel slot on this page in the channel listings.
Elisa Viihde pay-TV channel slots are found in the IPTV channel slots, which start from the channel number 500 upwards.
Basic channels come from your apartment’s local antenna and cable network, so please ensure that your set-top box has been connected to the antenna box with an antenna cable. Then perform a channel search in the set-top box menu Asetukset (settings) > TV-signaali ja laatu (TV signal and quality) > Automaattinen kanavahaku (automatic channel search) (antenna/cable)).
If needed, try another antenna cable, if possible a shorter one, and perform the channel search again after connecting the new antenna cable.