Elisa Päätelaitepalvelu Device Replacement

Before submitting the form please note: 

  • Restart the phone and if possible, also remove the battery.
  • In case the phone doesn't start, charge the phone for at least 5 minutes and try again.
  • The new device can be delivered to a location where there is someone during office hours. We recommend the lobby or front desk of your company.

Before ordering a replacement please disable the Find my iPhone setting on your Apple device, see instructions on Apple support pages. 

Fill out the form

You can dial *#06# or check in the device usually under the battery.

The condition of the device

Select the option that best describes the current condition of your device.

In case you don't want to be contacted by phone (ei pakollinen)