Before submitting the form please note: 

• Restart the phone and if possible, also remove the battery.
• In case the phone doesn't start, charge the phone for at least 5 minutes and try again.
• The new device can be delivered to a location where there is someone during office hours. We recommend the lobby or front desk of your company.

Before ordering a replacement please disable the Find my iPhone setting on your Apple device, see instructions on Apple support pages.