When your phone requests a PUK code

1. Log in to OmaElisa. If you don’t have Elisa ID or password yet, or if you have forgotten them, you can get them on the OmaElisa login page.
2. On the left, select the subscription that you need a PUK code for. Please note that the PUK code will only be visible to the owner of the subscription. If you are a subscription user, you will need to request the PUK code from the subscription owner.

PUK codes for Elisa subscriptions for companies can be found in Corporate OmaElisa. If you are using an employee subscription, please get in touch with your company’s contact person.

The PUK code for a Prepaid subscriptions can only be found on the frame of the SIM card which comes with the Prepaid starter kit.

It is not possible to get the PUK code for a Prepaid subscription via OmaElisa or Elisa’s customer service. If your phone requests a PUK code and you no longer have access to the card frame, the Prepaid subscription can no longer be used.

Remember to keep the frame of the SIM card that comes in your starter kit!

If your subscription or PUK code cannot be found in OmaElisa, it is likely that the subscription has been made in another person’s name. A PUK code can only be given to the owner of the subscription. If you are the user of the subscription, ask the subscription owner to log in to OmaElisa to log in to OmaElisa and check the PUK code on your behalf.

If this is not the case, please contact our customer service.

It is not possible to get the PUK code for a Prepaid subscription via OmaElisa or Elisa’s customer service.

The SIM card will be locked completely if the PUK code is entered incorrectly ten times. The phone then says "SIM card rejected". After this, you can only access the subscription with a new SIM card. You can order a new SIM card from OmaElisa or get one from the nearest Elisa shop. The applicable service fee for a new SIM card will be charged.