Device Maintenance

Maintenance for phones purchased from Elisa is easily available at the maintenance firm of your choice or our shops. If another device you have purchased from Elisa needs maintenance, please primarily contact the manufacturer’s support.

My phone or tablet needs maintenance - what do I do?

  1. Take the phone or tablet you purchased from Elisa that requires maintenance directly to a maintenance firm or an Elisa shop. If you take the device to our shop, it will be sent to a maintenance firm.*
  2. Average maintenance time is approximately 1­–2 weeks.
  3. You will receive a text message when your repaired device is ready for pick-up.

Broken display? Frozen battery? We provide maintenance in less than an hour without appointment. Our maintenance work has a lifetime warranty. Contact Fonum! Fonum has almost 30 places of business.

TIP: Back up the photos, videos and contact information on your phone before taking it to maintenance, as data on the device may be wiped out as a result of maintenance actions. On Apple iPhones, make sure that the Find my iPhone feature has been switched off.

*) If you need maintenance for a television, computer, gaming console, household appliance or accessory device (e.g. headphones or a smart watch), contact the device manufacturer.

More detailed information about device maintenance