If your device is not working properly, you can find instructions here on how to have devices purchased from Elisa serviced, as well as information about warranty-related issues.
If your device is not working properly, you can find instructions here on how to have devices purchased from Elisa serviced, as well as information about warranty-related issues.
Is a device purchased from Elisa broken or not working properly?
Check your device warranty and service instructions in OmaElisa
The manufacturer's warranty covers repairs if the device has been used according to the instructions and warranty terms.
The warranty does not cover physical damage, such as:
These types of faults are not covered by the warranty. If the device has physical damage, the warranty becomes void.
If you purchased your device from Elisa, you can find the warranty certificate in OmaElisa:
View your device warranty certificate in OmaElisa
For devices purchased with cash or a payment card from an Elisa store, the purchase receipt serves as the warranty certificate. Be sure to keep your receipt!
The warranty period depends on the device and manufacturer. For example:
The warranty period for accessories included in the sales package (such as batteries or nozzles) may differ from the warranty period of the device itself.
You can check the warranty period of your device from the warranty certificate or directly with the manufacturer.
Elisa Takuu extends the warranty of new phones and tablets until the end of the third year (36 months) if the manufacturer's warranty is shorter and has expired.
You are eligible for Elisa Warranty if you have at least one of the following Elisa services:
In addition:
Devices covered by Elisa Warranty are usually serviced through an Elisa Store.
Please note: Elisa Warranty does not apply to Elisa Kunnostettu devices.
If the fault is not covered by the warranty, the repair will be chargeable.
You may be charged for:
The service provider will inspect the device and provide a cost estimate. You can accept or decline the repair before any work begins. If you do not approve the repair, the device will be returned to you. Inspection and shipping charges may still apply.
Tips for out-of-warranty repairs for phones and tablets
If you already know that the fault is not covered by the warranty, you can have your device repaired at your own expense through Fonum.
You can check estimated repair prices in the Fonum price list or visit your nearest Fonum store without an appointment.
Find your nearest Fonum store
Do you have Elisa Laiteturva (device protection)?
Laiteturva also covers certain faults that are not covered by the warranty.
See instructions for Elisa Laiteturva and SquareTrade (FI)
You can take a phone or tablet purchased from Elisa:
The average repair time is approximately seven business days, depending on spare part availability and the repair location. You will receive a text message when your device is ready for collection.
Before sending your device for repair please remember to:
Data stored on the device may be erased during the repair process.
Please note that your subscription agreement and payments continue as normal during the repair period. You can use your SIM card in another device while your device is being repaired. If necessary, you can order a new SIM card in OmaElisa.
Televisions, computers, game consoles and accessories (such as headphones) are repaired directly through the manufacturer's authorised service partner.
The average repair time is approximately two weeks. For some large devices, such as home appliances, an on-site repair service may be available. Please contact the manufacturer's service partner for more information.
Before sending your device for repair, if necessary, remember to:
Data stored on the device may be erased during the repair process.
Please note that your service agreement and payments continue as normal during the repair period.
You can ask about rental devices at an Elisa Store. Please note:
Yes. Another person can:
Taking a device for repair
We recommend sending the device directly to the manufacturer's authorised service partner, as this is usually the fastest option. Many devices can also be shipped for repair by post, so another person can take the parcel to the post office on your behalf.
A third party can also bring the device to an Elisa Store, which will send it to the service partner. To handle the repair on your behalf, the person must bring:
Collecting a repaired device from an Elisa Store
Some service partners provide an online repair tracking service. You can track the progress of your repair using the service reference number you received when the repair request was created.
If you need additional information, please contact the service partner directly.