​OmaElisa app

First time using the OmaElisa app

1. ​Log in to the OmaElisa app using strong authentication with your bank ID, Elisa ID (email address), or mobile certificate.
2. Set a six-digit PIN code and confirm it.
3. Enable fingerprint and facial recognition.
   

Logging in to the OmaElisa app after first use

You can log in to the OmaElisa app:

• with the PIN code you have set
• with fingerprint or facial recognition

The app will continue to require strong authentication from time to time, or in situations where logging in with a PIN code, fingerprint, or facial recognition is not available.

NOTE! If you do not yet have PIN code login enabled, please update the app to the latest version in the app store.

We have added the requested and secure PIN code login to the app. You will be able to log in to the app using biometric authentication (fingerprint or Face ID) or a PIN code.

Why is a PIN code a good way to log in?

PIN code is a quick and secure way to log in to the app, and you will no longer need to use, for example, your bank credentials. We have implemented this login method on our customer feedback.

How do I enable PIN code for login?

New app users: You will set your PIN code the first time you use the app after downloading it.
Existing app users: You can get a PIN code by downloading the latest version of the app from the app store.

How do I create my PIN code?

The app will ask you to create a six-digit PIN code after logging in and then to confirm the code. It's quick and easy!

Can I use facial or fingerprint recognition instead of a PIN code?

Yes. You use biometric authentication (Face ID or fingerprint recognition), it is the primary option. However, a PIN code must be set.

What should I do if I forget my PIN code?

If you have forgotten your PIN code, you can log in to the app via the "Forgot your PIN code?" -link, which will allow you to create a new PIN code and confirm it after authentication.

You can also change your PIN code in the app by going to More > Settings > Change PIN code. The app will then guide you through logging out and updating your PIN.

What do fingerprint and facial recognition mean?

Fingerprint and facial recognition (Face ID) are biometric authentication methods used in the OmaElisa app for secure access. Fingerprint recognition scans and compares your fingerprint to a stored version, while facial recognition analyzes facial features such as the eyes, nose, and mouth to verify identity.

How to enable fingerprint or facial recognition?

You can activate these features anytime in the OmaElisa app under More > Settings > Fingerprint and face recognition.

As a user of the OmaElisa app, you can subscribe to push notifications about incoming invoices, important prize draws, and offers, which will be sent directly to your smartphone or tablet.

You can choose which notifications you want to receive:

• Elisa Etuohjelma: Get information about the Elisa Etuohjelma and its benefits and offers.
• New invoice: You will receive notifications about new invoices. 
• Offers and Lotteries: You will receive information about new offers and lotteries.
• Customer relationship: Notifications about current issues related to products and the app.

How do I activate notifications?

Open the OmaElisa app and select More > Settings > Notifications. Accept the notifications you want to receive. You can also change your notification settings there later.

With OmaElisa app you can, for example

• Browse the invoice balance and call itemizations of your subscriptions
• View the invoicing situation of your subscriptions and Elisa products and services (open and paid invoices)
• Pay invoices and apply for extended payment time, if needed
• Change the block services for your subscriptions (text message and mobile payment blocks, call blocks, abroad usage blocks)
• Check the PUK code for your subscription
• Close your subscription temporarily
• Check information on disruptions in Elisa's services
• View and change the PIN code or change password for Elisa Viihde services (elisaviihde.fi and the Elisa Viihde app)
• Measure the speed of your broadband connection
• Check your personal offers in OmaElisa

In the OmaElisa app you can only see information about the subscriptions and services of which you are a named owner.

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