Question 1

What is Elisa Etuohjelma?

Accepted Answer

Elisa Etuohjelma is Elisa’s loyalty programme for consumer customers that rewards you with a wide range of benefits for being our customer.

As an Elisa Etuohjelma member, you get a range of attractive, simple-to-use benefits designed for different needs and life situations. You can enjoy discounts, special offers and everyday digital support.

The benefits are based on your Elisa Etuohjelma tier and are updated regularly. The longer you've been a customer and the more services you have with Elisa, the better the benefits. At all tiers, you will always enjoy a wide range of benefits.

Question 2

Who is Elisa Etuohjelma for?

Accepted Answer

Elisa Etuohjelma is aimed at Elisa's consumer customers. You can enjoy the wide range of benefits if you have a monthly subscription or service agreement with Elisa (e.g. a phone or broadband subscription, Elisa Viihde, Elisa Tietoturva or similar). Membership is free of charge.

Question 3

What benefits does Elisa Etuohjelma offer?

Accepted Answer

When you join Elisa Etuohjelma, you can participate in prize draws for event tickets and products, as well as product discounts and regular free movie rentals from Elisa Viihde. We update the benefits regularly.

You can see the current benefits for your tier by becoming a member in OmaElisa or in the OmaElisa app. Joining is free of charge.

Question 4

How do I become an Elisa Etuohjelma member?

Accepted Answer

You can easily join Elisa Etuohjelma either in OmaElisa, at an Elisa shop or by contacting our customer service. Joining is free of charge. If you are an Elisa consumer customer and have a service or subscription agreement with Elisa that is billed monthly, you can enjoy a wide range of benefits.

Question 5

How does Elisa Etuohjelma work?

Accepted Answer

Elisa Etuohjelma has three tiers: Silver, Gold and Platinum. Every tier has a wide range of benefits, but the higher your tier, the better benefits you get.

As an Elisa Etuohjelma member, you earn tier points based on the duration of your customer relationship with Elisa and the monthly billing of your service and subscription agreements.

The duration of your relationship is measured by the length of your continuous, monthly billed subscription or service agreements. You get ten tier points from the first moment you are an Elisa customer. After that, you get ten tier points every year for the first five years, and then ten tier points every two years until you’ve been a customer for 11 years.

Graph
Length of customership in years

You’ll also get Elisa Etuohjelma tier points based on your monthly billing. This includes your monthly billed subscription and service agreements. Device purchases and credit purchase agreements are not taken into account. You will receive ten tier points for every €10 of monthly billing up to €200.

Graph
Monthly billing (€)

Elisa Etuohjelma consists of three tiers. You reach the Silver tier if you are an Elisa private customer and have a monthly billed service or subscription agreement. You move up to the Gold tier if you have earned 140 tier points or more. You, on the other hand, achieve the Platinum tier when you have 220 tier points or more.

The number of tier points you earn affect your tier in Elisa Etuohjelma. You can see your level when you join Elisa Etuohjelma and log in to OmaElisa. By signing up, you’ll get immediate access to all the benefits included in your Etuohjelma tier.

Question 6

What are the Elisa Etuohjelma tiers and what is my tier?

Accepted Answer

Elisa Etuohjelma has three tiers: Silver, Gold and Platinum, and each tier offers a wide range of benefits. Your tier depends on how long you’ve been an Elisa customer and on the monthly subscription and service agreements you are billed for.

You can see your tier and the benefits that go with it by joining Elisa Etuohjelma in OmaElisa, the OmaElisa app, at an Elisa shop or by contacting our customer service.

Question 7

How do I get to the next Elisa Etuohjelma tier?

Accepted Answer

You can move from one tier to the next by remaining an Elisa customer, purchasing new services or upgrading your existing agreements.

You can move up to a higher tier at any time, and the benefits from your new tier are available to you immediately. If your monthly bills decrease, you may move to a lower tier, but the benefits from your current tier will remain available until the end of the current month.

Changes to your benefit tier will be updated automatically, and you can always see your tier in OmaElisa.

Question 8

How do I make use of Elisa Etuohjelma?

Accepted Answer

You can utilise your Elisa Etuohjelma benefits through OmaElisa or when you are logged in to the OmaElisa app. Once you are a member, you can see your tier and the benefits that go with it. Some of the benefits can be used directly online, some are available through Elisa shops and customer service, and some are available through our partners. You can find more detailed instructions on how to use the benefits in OmaElisa under each benefit.

Elisa Etuohjelma

Find out about the wide range of benefits of the Elisa Etuohjelma loyalty programme

Silver

Gold

Platinum

Earn tier points

Join now and take advantage of your benefits

Become a member

Enjoy the benefits

Increase your tier

Frequently asked questions