On this page you can find instructions on how to use Elisa Prepaid. First change your Prepaid subscription language to English by sending text message ENGLISH to the number 18258 from your own Prepaid SIM card.
On this page you can find instructions on how to use Elisa Prepaid. First change your Prepaid subscription language to English by sending text message ENGLISH to the number 18258 from your own Prepaid SIM card.
You can recharge more balance, buy data and combination packages (calls/data/SMS) at the PREPAID Shop or order combination packages via text message.
Prepaid eSIM directly to your phone without waiting. Does not include a separate starter kit. Get Prepaid eSIM >
You can buy Elisa Prepaid with eSIM card or normal SIM card.
eSIM Elisa Prepaid is available at lataa.elisa.fi/en/esim.
Normal Elisa Prepaid is available at
Elisa Prepaid subscriptions can be recharged at
Our prepaid subscriptions have no bills or monthly fees, you pay for your subscription in advance. Elisa Prepaid subscriptions cannot be registered under your own name or personal identity number, nor can you transfer your number to another operator.
You can change the language of the subscription by sending the word SUOMI, SVENSKA or ENGLISH to 18258.
Please note that you must activate your subscription in Finland before you can use it abroad.
Prepaid
subscriptions have the feature of using the internet connection
from the subscription balance in the 4G network (0.99 € / day). You can also take advantage of the faster 5G network and order a 5G network-enabled
internet connection for 1.29 € / day. (The typical speed range in the 4G
network is 5 - 100 Mbit / s and in the 5G network 10 - 300 Mbit / s.)
The minimum order period for the 5G internet connection is one month (31 days). Please note that if the subscription has another internet package active, ordering a 5G connection will not work. You can re-order after the current package expires. You can replace the 5G connection in the middle of the minimum order period when you order an internet package for the same subscription.
Order
a 5G connection by text message by sending the word 5G to
number 15020
To end the 5G connection, send a message: STOP5G to number 15020
Our Prepaid subscription does not include invoices or monthly fees; the use of the subscription is fully paid in advance.
See the full download instructions (FI)
If you are recharging your balance with a coupon, check the recharge code (15 digits long) from the coupon and send the text message LATAA [insert download code here] from your Prepaid subscription to the number 18258.
Elisa Prepaid packages – order via text message (FI).
Recharge benefit for the first-time rechargers - free domestic standard price weekend calls and messages for 3 months
You can see the status of your Prepaid subscription in the PREPAID Shop (when you access the store on a mobile device, for example, on a mobile phone) and after a first charge (if you use any other internet connection). The PREPAID Shop uses cookies so the next time you don’t need to enter your phone number separately.
You can ask for a subscription balance and the period of validity of the subscription easily by sending the word TILI by text message to 18258. The enquiry is free of charge.
To check the status of your orders, send the text message STATUS to the number 15020. You will also receive a reminder message six hours prior to the expiry of the weekly or monthly package.
You will receive Prepaid eSIM activation instructions by email (Order Confirmation) after placing your order.
Activation using QR -code
The easiest way to activate your eSIM is to print the QR code you received by email or open the QR code on the screen of another device. Then read the QR code on the device for which you want to activate the subscription.
Manual activation (Apple iPhone/iPad)
Manual activation (Samsung)
With recurring payment, packages remain active until you want to change the order yourself.
There are two ways to close a recurring payment:
If you want to change the payment card used for the recurring payment, you must first close the current recurring payment. You can then activate the new payment card at lataa.elisa.fi when you make a new order.
The Prepaid subscription PIN is by default 1234.
Prepaid with normal SIM card: Retain your Prepaid starter kit, as the Prepaid PUK code can only be found on the SIM card frame.
Prepaid with eSIM: retain your Prepaid order confirmation, as as the Prepaid PUK code can only be found there.
It is not possible to get the PUK code for a Prepaid subscription via OmaElisa or Elisa’s customer service. If your phone requests a PUK code and you no longer have access to the card frame, the Prepaid subscription can no longer be used.
You can order a fixed price web package at the PREPAID Shop (you can change language to English from the right corner of the page), R-Kiosk or via a text message.
Check the prices for the available packages and ordering instructions here (FI)
The APN in our Prepaid subscriptions, required as Internet Access Point, is internet. Check your phone or tablet settings in case the internet connection or MMS messages are not working on your device.
Data transfer speed depends, for example, on the selected service, location, available network technology, signal strength, disturbance level, device characteristics and network load. Additionally, geographic conditions may impose local restrictions on network coverage.
You can buy a Elisa PREPAID Nettiasema at any R-Kiosk (FI). More information on this product can be found from Elisa's webshop (FI). The Prepaid Nettipaketti 4G starter kit includes a Huawei E5576 4G mobile router.
Elisa Prepaid also works in the Åland Islands and abroad.
The list of Elisa Prepaid countries and the pricelist for abroad use (FI)
Please note that you must activate your subscription in Finland before you can use it abroad.
Checking your account balance and usage abroad
To check your usage abroad, open your phone and "dial" *100#.
| From December 11th 2019 on, new activated Unlimited 4G -packages include the management of unfair Internet roaming usage in Nordic/Baltic countries. If Internet roaming usage reaches 50 Gb, the Internet roaming speed will be limited to max. 0,5 Mbit/s in Nordic/Baltic countries till the end of Unlimited 4G -package period. The speed limitation of unfair Internet roaming usage is based on Elisa Prepaid (previously Saunalahti) special terms and conditions. Special Terms and Conditions of Saunalahti Prepaid Subscriptions |
You can order voicemail service or set blocks for calls or SMSs to service numbers by contacting our customer service. In order for the changes to be made, you will need to know the PUK code of your subscription. The Prepaid PUK code can only be found on the SIM card frame.
From your Elisa Prepaid you can not access the numbers beginning with:
Calls and SMSs to these numbers are barred as required by the law, as they are meant for buying things like groceries, magazines and car washes. You can, however, use your Elisa Prepaid to purchase digitally delivered services, such as contents and entertainment, and you can also participate in making donations by telephone.
You can change the physical SIM card of the Elisa Prepaid subscription to a new one in Elisa's store.
For the change, you will need:
For the activation of a new SIM card, we charge a service fee according to the price list.
NOTE! It is not possible to change the eSIM card of a Prepaid subscription without changing the number. The eSIM card is device-specific.
As a Elisa Prepaid customer, you will also have access to a useful text message service that will forward information about Elisa’s and Elisa's partner companies’ products, customer benefits and offers. You can disable these messages by sending the text message STOP to the number 18258. Note! Notifications about your subscription, customer surveys and service messages about recharges or additional services will still continue to come through.