Cancellation of Elisa's services and subscriptions

Cancelling a mobile subscription

1. Log in to OmaElisa using your Elisa ID (OmaElisa username).
2. Click on the subscription you want to cancel (or to which the additional services you want to cancel are connected to).
3. In the boxes at the top of the page, click on the Agreement box.
4. Under the subscription to be cancelled, click Terminate an agreement or an additional service.

You can also cancel a mobile subscription by contacting our customer service or visiting an Elisa store (FI). The service has a 14-day cancellation period.

Note that it is not possible to retain the number of a subscription after cancellation. Before cancelling a subscription we recommend that you check whether there is a better subscription for you in our selection (FI).

Cancelling additional services

You can cancel many Elisa phone subscription additional services, such as balance services, AlleEuronPäivät or the voicemail services in OmaElisa. The cancellation of these additional services is done by following the instructions above.

1. Log in to OmaElisa using your Elisa ID (OmaElisa username).
2. Select the subscription you want to cancel (or to which the additional services you want to cancel are connected to).
3. Click on the Contract terms and prices section.
4. Under the subscription to be cancelled, click Terminate the agreement.

You can also cancel a broadband subscription by contacting our customer service or visiting an Elisa store (FI). The service has a 14-day cancellation period.

Cancelling Elisa Viihde (with a set top box)

1. Log in to OmaElisa using your Elisa ID (OmaElisa username).
2. Select the Elisa Viihde service you want to cancel.
3. In the sections below, click Contract terms and prices.
4. Under the subscription to be cancelled, click Terminate the agreement.

You can also cancel Elisa Viihde by contacting our customer service or visiting an Elisa store (FI).

If the subscription you are cancelling is a fixed term agreement, we will invoice you for the monthly amounts due, as per the agreement, until the end of the fixed term. If we cannot connect a broadband subscription to your new address when you move house, you can cancel the subscription with a two-week notice period. 

Cancelling Elisa Viihde Mini (phone/ tablet/ smart tv)

You can cancel the Elisa Viihde Mini and streaming services (e.g. Ruutu+, Viaplay, MTV Katsomo+, Max) at elisaviihde.fi/tilaukset (FI).

Cancelling Elisa Viihde channel packages and streaming services

You can cancel the pay-tv channel packages and streaming services, that are part of Elisa Viihde, by visiting elisaviihde.fi/tilaukset (FI).

You can cancel Elisa Kanavakortti pay-tv channel packages by going to elisaviihde.fi (FI).

1. Log in using your Elisa ID (OmaElisa username), Elisa Viihde ID and password, or Mobile certificate at elisaviihde.fi/tilaukset
2. Click on Lopeta tilaus (cancel subscription) next to the pay-TV channel package you want to cancel and then click Vahvista lopetus (confirm cancellation).
3. If the channel package is not fixed-term, the subscription will be cancelled at the end of the day in question.

Elisa Kanavakortti card itself can be cancelled by contacting our customer service.

Services has a 30-day cancellation period. You can cancel Elisa Tietoturva and Elisa Pilvilinna in OmaElisa. Choose service or product and after that click Contract terms and prices > Terminate the agreement.

SquareTrade service can be cancelled in OmaElisa's Devices-page.

Elisa Mobile Authentication will stop working automatically when the subscription for which it was activated is cancelled. You can also cancel Elisa Mobile Authentication by contacting our customer service or visiting an Elisa store (FI). Elisa Mobile Authentication has a 14-day cancellation period.

You can cancel Elisa Sähköpostipalvelu in OmaElisa. The service has a 30-day cancellation period.

1. Log in to OmaElisa using your Elisa ID (OmaElisa username) or Mobile certificate.
2. Choose Elisa Sähköpostipalvelu
3. Click Contract details and Terminate the agreement.

You can terminate Elisa Kodin Tietoturva by contacting our customer service. The service has a 30-day cancellation period.

Instructions on cancellation rights for contracts made in telesales or in customer service, and on the return of devices can be found here (in Finnish).

Our condolences for your loss.
Below you will find instructions on how to proceed with subscriptions and services in the event of a loved one’s passing.

1. If you wish to continue using the subscriptions or services, the contract must be transferred to another person’s ownership.

• This can be done at an Elisa store or alternatively, you can handle the matter via form.

Find the nearest Elisa store

Form for transferring the subscription contract to another owner

2. Please contact our customer service so that we can update the billing address to the estate administrator and provide copies of any open invoices. 

3. If the customer has had an Elisa Viihde service, the set-top box should be returned to Elisa.

• Instructions for returning Elisa Viihde devices

4. You can handle the termination of Elisa subscriptions and services and other estate matters by calling our customer service. We are happy to assist you.