Cancellation of Elisa's services and subscriptions

Cancelling a mobile subscription

1. Log in to OmaElisa using your Elisa ID (email address).
2. On the left, click on the subscription you want to cancel (or to which the additional services you want to cancel are connected to).
3. In the boxes at the top of the page, click on the Agreement box.
4. Under the subscription to be cancelled, click Terminate an agreement or an additional service.

You can also cancel a mobile subscription by contacting our customer service or visiting an Elisa store (FI).

Note that it is not possible to retain the number of a subscription after cancellation. Before cancelling a subscription we recommend that you check whether there is a better subscription for you in our selection (FI). You can change Elisa Saunalahti subscription type free of charge every six months.

1. Log in to OmaElisa using your Elisa ID (email address).
2. On the left, click on the subscription you want to cancel (or to which the additional services you want to cancel are connected to).
3. In the boxes at the top of the page, click on the Agreement box.
4. Under the subscription to be cancelled, click Terminate an agreement or an additional service.

You can also cancel a broadband subscription by contacting our customer service or visiting an Elisa store (FI).

Note that when you move house we can set up a new broadband connection for you in your new address!

If the subscription you are cancelling is a fixed term agreement, we will invoice you for the monthly amounts due, as per the agreement, until the end of the fixed term.

Additional services for broadband subscriptions, such as email inboxes, stop functioning when the subscription is cancelled. If you wish, you can retain your additional services by contacting our customer service before cancelling the subscription.

• You can cancel Elisa Pilvilinna, Elisa Turvapaketti, Spotify Premium in OmaElisa. On the left menu, choose service or product and after that click Terminate an agreement or an additional service.
• SquareTrade service can be cancelled in OmaElisa's Devices-page.
• Elisa Mobile Authentication will stop working automatically when the subscription for which it was activated is cancelled.
• You can also cancel Elisa Mobile Authentication or Elisa Perhe service by contacting our customer service or visiting an Elisa store (FI).

Instructions on cancellation rights for contracts made in telesales or in customer service, and on the return of devices can be found here (in Finnish).