Cancellation of Elisa's services and subscriptions - Elisa ja Saunalahti asiakaspalvelu
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Cancellation of Elisa's services and subscriptions

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Here we have gathered some instructions on cancellations for various Elisa's services and subscriptions. Cancelling most contracts and services can be done in OmaElisa. The notice period is 14 days.

Phone and mobile broadband subscriptions and their additional services

Cancelling a mobile subscription

  1. Log in to OmaElisa using your Elisa ID (OmaElisa username).
  2. Click on the subscription you want to cancel (or to which the additional services you want to cancel are connected to).
  3. In the boxes at the top of the page, click on the Agreement box.
  4. Under the subscription to be cancelled, click Terminate an agreement or an additional service.

You can also cancel a mobile subscription by contacting our customer service or visiting an Elisa store (FI).

Note that it is not possible to retain the number of a subscription after cancellation. Before cancelling a subscription we recommend that you check whether there is a better subscription for you in our selection (FI).

Cancelling additional services

You can cancel many Elisa Saunalahti phone subscription additional services, such as text message packages, balance services, the AlleEuronPäivät additional service or the voicemail services in OmaElisa. The cancellation of these additional services is done by following the instructions above.

If you cannot cross the agreement you wish to terminate off the list, then it is not possible to cancel the agreement using the web self service. In this case, contact our customer service.

Broadband subscriptions and additional services

  1. Log in to OmaElisa using your Elisa ID (OmaElisa username).
  2. Select the subscription you want to cancel (or to which the additional services you want to cancel are connected to).
  3. Click on the Contract terms and prices section.
  4. Under the subscription to be cancelled, click Terminate the agreement.

You can also cancel a broadband subscription by contacting our customer service or visiting an Elisa store (FI).

Note that when you move house we can set up a new broadband connection for you in your new address!

If the subscription you are cancelling is a fixed term agreement, we will invoice you for the monthly amounts due, as per the agreement, until the end of the fixed term.

Additional services for broadband subscriptions will stop functioning when the subscription is cancelled. If you wish, you can retain your additional services by contacting our customer service before cancelling the subscription.

Elisa Viihde, Elisa Viihde app, pay TV channel packages and streaming services (Elisa Viihde Viaplay, HBO Nordic)

Cancelling Elisa Viihde (with a set top box)

  1. Log in to OmaElisa using your Elisa ID (OmaElisa username).
  2. Select the Elisa Viihde service you want to cancel.
  3. In the sections below, click Contract terms and prices.
  4. Under the subscription to be cancelled, click Terminate the agreement.

You can also cancel Elisa Viihde by contacting our customer service or visiting an Elisa store (FI).

Note that we can transfer Elisa Viihde to your new address for free when you move house.

If the subscription you are cancelling is a fixed term agreement, we will invoice you for the monthly amounts due, as per the agreement, until the end of the fixed term. If we cannot connect a broadband subscription to your new address when you move house, you can cancel the subscription with a two-week notice period. 

Cancelling Elisa Viihde app (phone/tablet)

You can cancel the Elisa Viihde app and streaming services (e.g. Elisa Viihde Viaplay, HBO Nordic, SF Kids) at elisaviihde.fi/tilaukset (FI).

Cancelling Elisa Viihde channel packages and streaming services

You can cancel the channel packages and streaming services, that are part of Elisa Viihde, by visiting elisaviihde.fi/tilaukset (FI).

Elisa Cable TV: Elisa Kanavakortti pay-TV card and pay-TV channels

You can cancel Elisa Kanavakortti pay-TV channel packages by going to elisaviihde.fi (FI).

  1. Log in using your Elisa ID (OmaElisa username), Elisa Viihde ID and password, or Mobile certificate at elisaviihde.fi/tilaukset
  2. Click on Lopeta tilaus (cancel subscription) next to the pay-TV channel package you want to cancel and then click Vahvista lopetus (confirm cancellation).
  3. If the channel package is not fixed-term, the subscription will be cancelled at the end of the day in question.

Elisa Kanavakortti card itself can be cancelled by contacting our customer service.

Elisa Pilvilinna, Elisa Turvapaketti, SquareTrade, Elisa Mobiilivarmenne, Elisa Identiteettisuoja, Freedome VPN

You can cancel Elisa Pilvilinna, Elisa Turvapaketti, Elisa Identiteettisuoja, Freedome VPN in OmaElisa. Choose service or product and after that click Contract terms and prices > Terminate the agreement.

SquareTrade service can be cancelled in OmaElisa's Devices-page.

Elisa Mobile Authentication will stop working automatically when the subscription for which it was activated is cancelled. You can also cancel Elisa Mobile Authentication by contacting our customer service or visiting an Elisa store (FI).

Elisa Kirja monthly subscription

You can cancel your Elisa Kirja monthly subscription at any time through the Elisa Kirja service.

  1. Sign in to your profile page in the service at kirja.elisa.fi/profiili.
  2. Note that the Elisa Kirja username and password may differ from those you use for logging in to OmaElisa.
  3. Select the Elisa Kirja kuukausitilaus (monthly subscription) and click Peruuta tilaus (cancel subscription).

If you need any further assistance, please contact Elisa Kirja customer service (FI).

Elisa Sähköpostipalvelu (email service and website)

You can cancel Elisa Sähköpostipalvelu in OmaElisa.

1. Log in to OmaElisa using your Elisa ID (OmaElisa username) or Mobile certificate.
2. Choose Elisa Sähköpostipalvelu
3. Click Contract details > Terminate the agreement.

Cancellation rights for contracts made in telesales or customer service and the return of devices

Instructions on cancellation rights for contracts made in telesales or in customer service, and on the return of devices can be found here (in Finnish).

 

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