Information about deposit

A credit check is carried out on our customers in conjunction with an order, and a deposit may be set for the order. The deposit is always subscription or device-specific.

For what reason may a deposit be required?

A deposit may be required in the following situations:

  • When the total amount of devices paid for through credit is large, and/or the devices are expensive
  • The orderer has previous overdue and/or unresolved invoices, or there has been delays in paying invoices in the payment history for Elisa
  • We cannot confirm the home address of the orderer
  • The orderer has notes in the credit details (as recorded by Suomen Asiakastieto)
  • The orderer has no permanent address in the Population Register (Väestörekisterikeskus), or the time that they have spent in the country is short, meaning that payment history details cannot be clarified to a reasonable extent.

How do I know whether a deposit fee has been set for my order?

You will get a deposit fee request to your e-mail address with the heading Message from Elisa or as a letter. You can also see the same deposit fee request on the OmaElisa front page, in the section Latest customer letters. The deposit fee request can be found under the heading Message from Elisa. You can log in to OmaElisa with an Elisa ID or a mobile certificate.

Deposit fee FAQ