1) Restart your modem and set top box
Restart the modem and set top box by unplugging the power cord for approximately 10 seconds. Plug them back in and restart the devices.
2) Wait for a few minutes
3) Is everything OK now?
If Elisa Viihde is now functioning, great – problem solved! If not, continue troubleshooting.
4) Check the cables and wireless network (WLAN / WiFi) functionality
Often, when troubleshooting, it turns out that the power cord has accidentally been disconnected when, for example, vacuuming, and not reconnected. If you experience service disruptions, make sure that all cords are in place and firmly in their sockets. If you are using the Internet over a wireless network (WLAN/WiFi), also check the functionality of the wireless network.
If you want to get help from an expert, you can always call OmaGuru (weekdays 8-21, Sat 9-17).
5) Restore the set top box factory settings
If the internet is functioning, but Elisa Viihde is not, you should try restoring the set top box factory settings. You can find instructions for restoring factory settings here (in Finnish).
6) If these troubleshooting instructions did not help, contact our customer service
If you did not resolve the issue and there is no known general disruption in your area, we ask you to contact our customer service to report the disruption.