Elisa ID and password for OmaElisa

1. Go to OmaElisa
2. Choose Log in to OmaElisa
3. Enter your ID (your email address works as your Elisa ID) and password (at least 8 characters long) and click Login.

If you have the Mobile ID in your Elisa, Telia or DNA subscription, you can log in to OmaElisa easily using your phone.

1. Go to OmaElisa.
2. Select the Mobile ID button in the login window
3. Enter your phone number and press Authenticate.
4. If your phone has an improper usage block set up, enter the improper usage blocking code so that authentication can continue.
5. An identification request from OmaElisa is sent to your phone. Approve the request. 
6. You will then be asked to enter your PIN. Enter the PIN on your phone and send your response.

If you are logging in to OmaElisa for the first time or if you have forgotten an ID you registered earlier, follow these steps:

1. Click on the link Create Elisa ID or lost Elisa ID on the OmaElisa log in page.
2. Authenticate using your online banking codes or a mobile certificate.
3. After authentication, start using your Elisa ID:

• ​Enter your email address as your Elisa ID. Later on a confirmation message will be sent to this address for your approval.
• Your password must contain at least 8 characters. If the password is too short the “Save” button will not work.
• If you already had an ID, you can change the ID and the password at this stage, if you want to.

After saving you will get an email asking you to confirm your email address as your Elisa ID. In the email there is a link which you need to click in order to make the verification. After verification you can start using OmaElisa.

Follow these steps:

1. On the OmaElisa log in page follow the link Forgot your password? > Private customers.
2. Enter your email address (your Elisa ID).
3. You will receive instructions on how to restore your password either by text message or by email.

• If you chose instructions by text message, a one-off password will be sent to your phone within a few minutes. If you did not receive a one-off password, authenticate yourself with your online banking codes.
• If you chose instructions by email, a password recovery link will be sent to your email address.

Next you will be able to enter a new password and change your Elisa ID if you want to. Note! The password must be at least 8 characters long. If the password is too short the “Save” button will not work.

The email address you use as your Elisa ID must be verified for data security reasons. 

If you get the email about an unverified email address, please confirm your email address as your Elisa ID. In the email there is a link which you need to click in order to make the verification.

If you do not receive the verification link by email, check that the email address that functions as your Elisa ID is the email address you actually use. If the email address used as an Elisa ID is incorrect or spelled wrong, you can change it. In practice you cannot use as an ID an email address that you do not have access to.

Change your Elisa ID email address

I have not received an authentication request on my phone even though I use the Elisa Mobile Certificate. What do I do?

Follow these steps:

1. Turn your phone off and then turn in on again.
2. Try to authenticate yourself again.
3. If the mobile certificate still does not work, contact our customer service.

The mobile certificate does not work on a computer, or the certification request code I see in my browser does not match the one that has been sent to my phone?

Cancel the code request on your phone and computer. After that, turn your phone off and then turn it on again.

Or:

Make a new request in about five minutes’ time, when the earlier requests have expired in the system.

OmaElisa customer details are based on the Finnish personal identification number. In OmaElisa you can only see the subscriptions that are in your name.

If your Elisa Saunalahti subscriptions and services are in your company’s name, sign in to OmaElisa using your company’s OmaSaunalahti ID and password.

If you are an Elisa business customer, log in to Corporate OmaElisa at oma.elisa.fi/yrityksille (FI/EN).

In OmaElisa you can start managing your subscriptions and services by navigating in the grey menu on the left. In addition, in the My Information tab you can check your contact details and choose your service language. In the My Offers (FI) tab you can see web store deals offered especially for you.

In OmaElisa you can (this list is sorted by subject):

Invoicing

• Change your invoice delivery method
• Apply for more payment time if needed
• Check invoices and invoice breakdown
• Break subscriptions and services to separate invoices, or combine them to one invoice

Mobile phone subscriptions

• Check your PUK code
• Close your subscription temporarily
• Change subscription type
• Add restrictions and blocks to the subscription
• Order a new SIM card
• Check the balance and call log of your subscription
• Transfer the subscription to a new owner
• Cancel your contract or an additional service

Mobile broadband

• Change broadband speed

Devices

• Follow the progress of a new device order
• See and print out a device warranty certificate for maintenance
• Order the final invoice for a device

Elisa Viihde

• Check and change your Elisa Viihde ID and PIN code

Broadband

• Order a change of address
• Order a change of speed
• Make changes to broadband modem wireless settings in problem situations (if your modem is from Elisa: this does not apply to all modem models)

Email

• Change email password
• Create a new email inbox
• Order extra space for your email inbox

Elisa Tietoturva

• Download Elisa Tietoturva and manage security settings

To change the email address used as an Elisa ID, follow these steps:

1. On the OmaElisa log in page, click on Create Elisa ID or lost Elisa ID
2. Authenticate yourself using your online banking codes or a mobile certificate.
3. After authentication you can change your Elisa ID email address and phone number.

In OmaElisa you can start using two-factor authentication, making logging in even more secure. When logging in and using two-factor authentication, you will be asked for your password and a one-off authentication code sent to your phone.

How to get started with two-factor authentication:

Log in to OmaElisa.

In the menu on the left, choose My Information and then the IDs tab.

Scroll down to Two-factor authentication and then click Enable.

The first one-off code will be sent to your phone when you start using the authentication. After you set up two-factor authentication, you will be asked for a new code every time you log in to OmaElisa (alternatively, you can choose to "remember this device for 30 days”), as well as if you decide to stop using two-factor authentication.