If the device you ordered has not been sent yet, you can cancel the order in OmaElisa.
If the cancellation concerns only a device, you do not need to notify us separately. Simply submit the cancellation form and return the device within 28 days after the device was delivered, following the instructions given below. The device must be returned intact.
- Fill in the cancellation form:
Cancellation form of orders placed in remote sales for consumer customers - Place the device and all its accessories carefully in their original packaging. Place it and the return form in a parcel, and write the following address on top:
Address for a customer return through Posti:
Elisa/Saunalahti
ASIAKASPALAUTUS
Palautustunnus 600275
Address for a customer return through Matkahuolto:
Elisa/Saunalahti
ASIAKASPALAUTUS
Palautustunnus 9518175
Take the parcel to either a Posti or Matkahuolto pickup point or Posti parcel machine. The return is entirely free of charge for you. If you return the device through a Posti parcel machine, you will find the necessary code from Posti's webpage. Keep the return receipt until we let you know that your return has been processed.
We will let you know when we have received the device and when the possible invoice has been reimbursed or payment refunded.