In this guide, we have compiled information about how to order Elisa subscriptions and devices, how they are delivered, and how you can cancel an order, if necessary.
In this guide, we have compiled information about how to order Elisa subscriptions and devices, how they are delivered, and how you can cancel an order, if necessary.
In our webshop (FI) you can find Elisa Viihde, Elisa voice and internet subscriptions, as well as an extensive selection of devices. You can order a device together with a subscription or simply to buy a device on its own.
If you already are Elisa’s customer, log in to OmaElisa when placing an order in the online shop in order to add the new order to an existing invoice, together with your current agreements. To log in while placing an order, you need an Elisa ID.
If you need help with choosing the right product, please contact our sales service free of charge – we are happy to help!
Home delivery
Pickup from a shop
Pickup from a parcel locker
Pickup from the nearest service place
When ordering devices from remote sales, some delivery types (pickup from a parcel locker, home delivery) require an electronic identification to verify your identity. The device can be delivered only after identification.
Identification is easy: confirm an order with your online banking credentials or a mobile certificate by opening a hyperlink sent to you earlier as a text message, or in OmaElisa.
How to confirm your order in OmaElisa
The easiest way to track your order is through OmaElisa’s Orders tab. We will also notify you about your order’s progress with SMS messages or in email, depending on your choice.
After an order has been placed, we will keep you up to date with its delivery. Depending of the delivery type, we will tell you when we have received and confirmed your order. You will also be told how to track your order and when your order is ready to be picked up.
You have a right to cancel your order placed via remote sales for 14 days after the order confirmation or the device has been delivered. You can find device and service specific cancellation instructions below.
In principle, there is no right of cancellation for products bought from an Elisa shop. If you wish to return a product bought from a shop, please contact the shop in question. Orders through remote sales, which are picked up from a shop, are covered by the standard right of cancellation that applies to remote sales. In such cases, devices are returned as customer returns either through Matkahuolto or Posti.
Did you receive an invoice already? No worries, you do not need to contact us. We will automatically reimburse your invoice at the same time as we process your return. We will notify you of the cancellation and reimbursement by sending a text message.
Have you already paid when you ordered? If you paid in your online bank, let us know via OmaElisa that you are about to cancel the order, or fill in the refund form (FI). We will process the refund to your account once our storage receives the device. We will send you a text message once the refund has been processed.
If the device you ordered has not been sent yet, you can cancel the order in OmaElisa.
If the cancellation concerns only a device, you do not need to notify us separately. Simply submit the cancellation form and return the device within 28 days after the device was delivered, following the instructions given below. The device must be returned intact.
Customer return through Posti:
Write the following address on top of the parcel:
Elisa
ASIAKASPALAUTUS
Palautustunnus 600275
If you return the device through a Posti parcel machine, you will find the necessary code from Posti's webpage.
Customer return through Matkahuolto:
Write the following address on top of the parcel:
Elisa
ASIAKASPALAUTUS
Palautustunnus 9518175
Customer return through Budbee:
If your order was delivered by Budbee you can also choose to return the package through Budbee. Just open Budbee app or trace code link, select your order and press "Book return". Follow the given instructions and select if you want the parcel to be picked up from your home or Budbee parcel machine. Notice that Budbee courier has automatically all needed labels for the returning so you don't need to write any address on top of the parcel.
3. Take the parcel to either a Posti or Matkahuolto pickup point, Posti or Budbee parcel machine or give it for Budbee courier. The return is entirely free of charge for you. Please note that the product cannot be returned to Elisa shop.
4. Keep the return receipt until we let you know that your return has been processed.
5. We will let you know when we have received the device and when the possible invoice has been reimbursed or payment refunded.
If the cancellation concerns only a subscription (such as phone or broadband subscription) or a service (such as Elisa Turvapaketti), the easiest way to cancel is through our customer service.
If your cancellation concerns the Elisa Viihde application, we kindly ask you to cancel the subscription at elisaviihde.fi/maksukanavat (FI). The cancellation will enter into force at the end of the free trial month.
You can log in at elisaviihde.fi/maksukanavat using your Elisa ID (OmaElisa ID), Elisa Viihde ID or a mobile certificate from the top-right side of the page.
The device must be returned intact.
In cancellations concerning these devices, please be in touch with our customer service. Please note that the product cannot be returned to Elisa shop.
If you wish to cancel an agreement that concerns Elisa Talokuitu or Elisa cable TV subscription, contact our customer service.
Once the installation has been completed, you can no longer cancel the order.