Elisa Prepaid instructions

With the Elisa Prepaid app, you can easily manage your prepaid subscriptions. The app allows you to:

• Check your balance
• Top up your balance or purchase fixed-price packages
• Add multiple subscriptions and name them
• Manage subscriptions from one place

The app has been published for both Android and iOS devices.

Getting Started

Create a user account:

1. Open the app and press "Create account".
2. Enter your email address and choose a password.
3. Confirm your account via the link sent to your email.

Adding a subscription to the App

1. Press the "Add Subscription" button.
2. Enter the phone number of the subscription to be added.
3. You will receive a confirmation code via SMS, enter it into the app.

Note! If the subscription to be added is on another person's phone, ask the subscription holder for the confirmation code.

If you are using the subscription in a device that cannot read SMS (e.g., a router), temporarily move the SIM card to a phone to receive the confirmation code.

Managing Subscriptions

You can add multiple subscriptions and name them. Subscription management takes place in the Subscriptions -menu. Select "Edit" next to the desired subscription.

Through the Edit menu, you can:

• Name the subscription as you wish (e.g., "Child's subscription", "Router").
• Remove the subscription from the app.

A removed subscription can be added again at any time.

 Packages and Top-Up Options

There are several fixed-price packages available to suit different needs:

• Unlimited packages: With these packages, you can use the internet, make calls, and send messages without restrictions.
• Internet packages: These packages ensure smooth internet usage on all your devices.

You can also top up your balance with an amount between 10 and 100 euros.

Payment

Paying for balance or packages is easy in two ways:

• One-time payment: You can pay for the desired balance or package at once with a credit card in the app.
• Recurring payment: You can choose a convenient recurring payment, where the selected package is automatically charged to your credit card the day before the package expires. This way, you don't have to remember to top up a new package for your subscription – we take care of it for you.

Activating and closing a recurring payment >

Deleting an Account

1. Open the Settings -menu.
2. Select "Delete Account".
3. The account and all related information will be deleted.

You can create a new account with the same email address the next day.

You can buy Elisa Prepaid with eSIM card or normal SIM card.

eSIM Elisa Prepaid is available at lataa.elisa.fi/en/esim.

Normal Elisa Prepaid is available at

• Elisa's stores
• R-kioski
• S-group's stores
• K-group's stores 
• Shell/St1 gas stations

Elisa Prepaid subscriptions can be recharged at

• PREPAID Shop (in English)  
• Otto. -ATMs 
• Elisa's stores 
• R-kioski 
• S-group's stores
• K-group's stores
• Shell/St1 gas stations.
  
  

Our prepaid subscriptions have no bills or monthly fees, you pay for your subscription in advance. Elisa Prepaid subscriptions cannot be registered under your own name or personal identity number, nor can you transfer your number to another operator.

You can change the language of the subscription by sending the word SUOMI, SVENSKA or ENGLISH to 18258.

Please note that you must activate your subscription in Finland before you can use it abroad.

Prepaid subscriptions have the feature of using the internet connection from the subscription balance in the 4G network (0.99 € / day). You can also take advantage of the faster 5G network and order a 5G network-enabled internet connection for 1.29 € / day. (The typical speed range in the 4G network is 5 - 100 Mbit / s and in the 5G network 10 - 300 Mbit / s.)

 The minimum order period for the 5G internet connection is one month (31 days). Please note that if the subscription has another internet package active, ordering a 5G connection will not work. You can re-order after the current package expires. You can replace the 5G connection in the middle of the minimum order period when you order an internet package for the same subscription.

Order a 5G connection by text message by sending the word 5G to number 15020
To end the 5G connection, send a message: STOP5G to number 15020

Our Prepaid subscription does not include invoices or monthly fees; the use of the subscription is fully paid in advance.

• You can recharge more balance and buy data and combination packages (calls/data/SMS) at the PREPAID Shop (you can change language to English from the right corner of the page) and at R-Kiosks everywhere in Finland.
• You can also recharge balance at Otto. ATMs, Elisa's stores (FI), S-Group's stores, K-Markets and Shell/ST1 service stations. 

​See the full download instructions (FI)

If you are recharging your balance with a coupon, check the recharge code (15 digits long) from the coupon and send the text message LATAA [insert download code here] from your Prepaid subscription to the number 18258.

Elisa Prepaid packages – order via text message (FI)

Recharge benefit for the first-time rechargers - free domestic standard price weekend calls and messages for 3 months

• When you make the first charge to the new Elisa Prepaid subscription, you get the benefit of calling and sending messages free of charge on weekends (Sat-Sun, max 300 pcs/day).
• The benefit is valid for three months from the first recharge and can be used for standard domestic calls and text messages.

You can see the status of your Prepaid subscription in the PREPAID Shop (when you access the store on a mobile device, for example, on a mobile phone) and after a first charge (if you use any other internet connection). The PREPAID Shop uses cookies so the next time you don’t need to enter your phone number separately.

You can ask for a subscription balance and the period of validity of the subscription easily by sending the word TILI by text message to 18258. The enquiry is free of charge.

To check the status of your orders, send the text message STATUS to the number 15020. You will also receive a reminder message six hours prior to the expiry of the weekly or monthly package.

• The Prepaid subscription is valid for 3 months from the first day of use.
• As of each recharge, the subscription is valid for 12 months.
• A text message is sent to the subscription before the end of the validity, asking you to recharge additional balance, or to purchase a new package.

You will receive Prepaid eSIM activation instructions by email (Order Confirmation) after placing your order.

Activation using QR -code

The easiest way to activate your eSIM is to print the QR code you received by email or open the QR code on the screen of another device. Then read the QR code on the device for which you want to activate the subscription.

Manual activation (Apple iPhone/iPad)

1. Make sure your device is running the latest software version iOS 12.1 (or later) and is connected to the Internet.
2. Copy the address: rdl.prod.ondemandconnectivity.com
3. Go to your device settings and select Mobile network or Mobile data
4. Select Add eSim 
5. Select Use a QR code > Enter data manually
6. Paste the address you copied under SM-DP+ address
7. Copy the activation code (long code including numbers and letters) from the activation instructions you received in your email
8. Go back to the device settings to add the eSIM and paste the code under Activation code
9. Select Next and follow the instructions. You can find more instructions on how to activate and use the eSIM on Apple’s website.

Manual activation (Samsung)

1. Make sure that your device is updated to the latest software version and that the internet connection is on (wifi/mobile data).
2. Copy the address: rdl.prod.ondemandconnectivity.com
3. Go to your device settings and select Connections and SIM card management.
4. Click Add a subscription > Scan operator's QR code
5. Paste the address you copied under SM-DP+ address
6. Copy the activation code (long code including numbers and letters) from the activation instructions you received in your email
7. Go back to the device settings to add the eSIM and paste the code under Activation code
8. Select Next and follow the instructions

With recurring payment, packages remain active until you want to change the order yourself.

• At lataa.elisa.fi you can activate the recurring payment for your subscription. Select the products you want and enter your payment card details in the secure service of our partner NETS. Your package will be automatically charged according to the duration of the package you have chosen, at the end of the package.
• To activate the recurring payment, you must enter your email address in the service. Reminders about your subscription will be sent to your email and you can use it to close your recurring payment.

There are two ways to close a recurring payment:

1. By sending an text message END to 18258. The message is sent from the number to which the recurring charge was ordered. 
2. From the lataa.elisa.fi page under Cancel Recurring Payment by entering the subscription number and the e-mail address used to order the recurring payment. Cancel recurring payment >

If you want to change the payment card used for the recurring payment, you must first close the current recurring payment. You can then activate the new payment card at lataa.elisa.fi when you make a new order.

The Prepaid subscription PIN is by default 1234.

Prepaid with normal SIM card: Retain your Prepaid starter kit, as the Prepaid PUK code can only be found on the SIM card frame.

Prepaid with eSIM: Retain your Prepaid order confirmation, as as the Prepaid PUK code can only be found there.

It is not possible to get the PUK code for a Prepaid subscription via OmaElisa or Elisa’s customer service. If your phone requests a PUK code and you no longer have access to the card frame, the Prepaid subscription can no longer be used.

You can order a fixed price web package at the PREPAID Shop (you can change language to English from the right corner of the page), R-Kiosk or via a text message. 

Check the prices for the available packages and ordering instructions here (FI)

The APN in our Prepaid subscriptions, required as Internet Access Point, is internet. Check your phone or tablet settings in case the internet connection or MMS messages are not working on your device.

Data transfer speed depends, for example, on the selected service, location, available network technology, signal strength, disturbance level, device characteristics and network load. Additionally, geographic conditions may impose local restrictions on network coverage.

You can buy a Elisa PREPAID Nettiasema at any R-Kiosk (FI). More information on this product can be found from Elisa's webshop (FI). The Prepaid Nettipaketti 4G starter kit includes a Huawei E5576 4G mobile router. 

Instructions for using the device Huawei E5576 (FI)

Huawei E5576 4G mobile router quick start guide

Elisa Prepaid also works in the Åland Islands and abroad. 

The list of Elisa Prepaid countries and the pricelist for abroad use (FI)

Please note that you must activate your subscription in Finland before you can use it abroad.

Checking your account balance and usage abroad

To check your usage abroad, open your phone and "dial" *100#.

1. Open the phone app on your phone
2. Enter *100# as the number to call
3. Press the green handset key to call the number
4. Your phone will display information about the usage

You can order voicemail service or set blocks for calls or SMSs to service numbers by contacting our customer service. In order for the changes to be made, you will need to know the PUK code of your subscription. The Prepaid PUK code can only be found on the SIM card frame.

From your Elisa Prepaid you can not access the numbers beginning with:

• 0606
• 0707
• 0708
• 169
• 177
• 178

Calls and SMSs to these numbers are barred as required by the law, as they are meant for buying things like groceries, magazines and car washes. You can, however, use your Elisa Prepaid to purchase digitally delivered services, such as contents and entertainment, and you can also participate in making donations by telephone.

You can change the physical SIM card of the Elisa Prepaid subscription to a new one in Elisa's store.

For the change, you will need:

• Your prepaid subscription number
• The PUK code of your prepaid subscription, which you can find on the SIM card frame of your subscription.

For the activation of a new SIM card, we charge a service fee according to the price list.

NOTE! It is not possible to change the eSIM card of a Prepaid subscription without changing the number. The eSIM card is device-specific.

As a Elisa Prepaid customer, you will also have access to a useful text message service that will forward information about Elisa’s and Elisa's partner companies’ products, customer benefits and offers. 

You can disable these messages by sending the text message STOP to the number 18258. 

Note! Notifications about your subscription, customer surveys and service messages about recharges or additional services will still continue to come through.