Frequently asked questions
Find answers to your questions about our subscriptions and service!
Contact Elisa's consumer customer service
Customer Service – How can we help you?
We are happy to announce that we have a Ukrainian speaking toll-free customer service on tel. 0800 92055 Mon-Fri from 9 am to 3 pm.
Ми раді повідомити, що ми створили безкоштовну україномовну службу обслуговування клієнтів за тел. 0800 92055 Пн-Пт з 9:00 до 15:00.
Find the fastest way to contact us – pick a topic
OMAELISA – EASY SELF-SERVICE 24/7
Customer service – call us
010 190 240
(mobile call charge / local network charge, incl. queuing time)Mon-Fri 9 am – 6 pm
Disruption/fault reports and PUK code requests 24 h. If you are calling because of a disruption, please have your device and/or connection nearby.
Order online or visit Elisa's store
Contact our sales team
toll-free 0800 93 93 93, Mon–Fri 8 am – 6 pmOur knowledgeable salespeople will help you find the right equipment and connections for you.
Omaguru – IT specialists at your service
Personal help for your information technology problems, over the phone or at your home!
0600 900 70
(3,04 €/call + 3,04 € starting min + mobile call charge)Mon-Fri 8 am - 8 pm, Sat 9 am - 5 pm