We are investing in 4G and 5G networks which provide a better customer experience and meet modern customer demands. 3G network will be removed from use in phases during 2023. You can read more about the change below.
Read about the impact of the change on our corporate customers
To get the most out of your phone or Internet subscription, make sure that the SIM card you are using is not outdated. If your SIM card is outdated, we have sent you a text message.
Check your phone’s settings to see which mobile networks your phone supports. If your phone supports 2G and 3G, but not 4G or 5G, we recommend replacing it with a new one.
When you upgrade your phone to a 4G or 5G phone, your connection will continue to work properly in the future.
Take a look at Elisa’s wide selection and choose the best phone for you:
We recommend updating an old subscription to a new one. A 5G connection ensures smoother connections and Internet use. With Elisa’s fast 5G, everything simply works – whether you are watching streaming services, working remotely or playing games online.
If your Internet connection is not working, it could be because of an outdated router that does not support 4G and 5G. A new router ensures a working Internet connection. Order a new router from our online shop or contact our customer service, and let’s find a suitable device for you together.
Go to online shop (in Finnish)
The run-down of the 3G network does not affect the transmission of images using cameras, as the speed of the 2G network is sufficient to transfer images. However, you should consider upgrading your device to a 4G camera if you want video in addition to images.
Get to know Elisa’s camera selection:
4G surveillance camera (in Finnish)
Status of run-down 2023: