What options do I have to receive and pay invoices? - Elisa ja Saunalahti asiakaspalvelu

What options do I have to receive and pay invoices?

On this page, we have gathered brief descriptions of different options to receive and pay your Elisa invoices. Regardless of your invoice delivery type, your invoices are always available in OmaElisa.

The easiest way to change your invoice delivery type is by doing it in OmaElisa!
E-invoices and direct payments can be taken into use in your online bank.

How to change your invoice delivery type free of charge in OmaElisa:

  • Log in to OmaElisa. To log in, you need an Elisa ID. If you do not have an Elisa ID, you can create one on the log in page.
  • Click Invoices in the menu on the left.
  • In the top bar, click Invoice delivery type.
  • Select the delivery type you want and click Save.

For any changes made in our customer service, we charge a service fee in accordance with our price list.

Invoice delivery types

OmaElisa invoice with an SMS invoice notification

An SMS notification will be sent to the mobile number you have entered when there is a new invoice in OmaElisa.

  • Free of charge.
  • The notification can be sent to any mobile number.
  • You can pay your invoice directly in OmaElisa using your online banking identifiers or by transferring the payment details to your online banking service for payment.

Paying an invoice in OmaElisa

  • When you pay an invoice in OmaElisa, your payment will be directly registered in your customer information.
  • You can make payments by using the following banks: Osuuspankki, Danske Bank, Nordea, Aktia, Tapiola, Handelsbanken, Ålandsbanken and S-Bank.
  • When paying through OmaElisa, you cannot select the invoice due date so the payment will be charged from your account immediately.
  • More detailed instructions for using the OmaElisa invoice service are available here.


E-invoices are sent directly to your online bank, and you can select the most suitable payment method from three options:

  1. You always confirm each payment separately (using your personal codes, similarly to regular payments).
  2. Invoices are automatically charged from your account (comparable to the previous direct debiting system).
  3. Invoices are automatically charged from your account up to a specific limit (you can view your invoices beforehand if the amount is larger than it should be).

You can activate e-invoices in your online banking service. More detailed instructions are available in our e-invoice guide.

Tip: Even if you select e-invoice as your invoice delivery type, your invoices will also be available in OmaElisa!


Email invoice with an SMS invoice notification

  • Email invoices are sent to the email address you have entered.
  • Your invoice will be sent as a PDF attachment.
  • Besides an e-mail invoice, you can also choose to get a text message without extra cost. You will then receive the invoice by e-mail and also a text message.

Note: Some email services may interpret email attachments as junk mail. If you do not receive your invoice, even if you have selected this invoice delivery type, check your junk mail folder. You can prevent email invoices from being placed in the junk mail folder by adding @kirjeet.elisa.fi to the list of safe senders.

Paying an email invoice

  • You can also pay your invoices normally by entering the payment details in your online banking service or in a payment terminal at a branch office.
  • Each invoice includes a virtual barcode, with which you can easily pay your invoices in online banking services.
  • You can enter the virtual barcode in the barcode field in your online banking service.
  • When using the virtual barcode, you do not need to enter the payment details separately in the designated fields.
  • You can also view and pay your email invoices in OmaElisa.

Paper invoice

Paper invoices are sent by mail.

  • The price of a paper invoice is EUR 2.90 per invoice.
  • Payment reminders are always sent in paper format.

You can pay your invoices in online bank, at a branch office of your bank, or via OmaElisa.

  • When paying your invoices, check that all payment details are entered correctly.
  • Be very careful when it comes to the account and reference numbers!

Direct payment

You can select direct payment as your invoice delivery type by making a direct payment agreement with your bank. It can also be made in most online banking services. The reference number of the most recent invoice is used for identification purposes.

  • In direct payments, your invoices are sent directly to your bank.
  • The invoice amount will be automatically charged from your account on the due date.
  • Invoice details are sent on a paper invoice well before the due date. The price of a paper invoice is EUR 2.90.
  • You can also contact our customers service and choose email or text message for sending invoice details. These methods are free of charge.
  • A free option similar to direct payments is the automatic payment of e-invoices. You can find more detailed instructions from our e-invoice guide.

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