Paying my invoices - Elisa ja Saunalahti asiakaspalvelu

Paying my invoices

As the owner of a subscription, service or device, you can always find your Elisa invoices in OmaElisa. When you pay your invoice via OmaElisa, your payment will show in our system immediately, without any delay!

 

Where can I find all my paid and unpaid Elisa invoices?

  1. Log in to OmaElisa. You will need an Elisa ID to log in. If you do not have an ID yet, you can create one on the login page.
  2. Click Invoices on the left side of the page
  3. On the page that opens up, you can find all your paid and unpaid invoices for Elisa and Saunalahti.

NOTE! If you haven’t made the contract with Elisa yourself – you are either the user or the payer – unfortunately you cannot have access to the invoices of that particular subscription.

Elisa invoices are also available in the Mobiili OmaElisa application.
Download the app: Android | iOS 
Read more about the application >

Payment options in OmaElisa

Payment buttons

When making payments using the payment buttons, you will be forwarded to your own online bank service and you can make the payment through it as usual. Please note that the payment will be charged immediately from your account and cannot be timed for example for the due date. The payment will be seen at Elisa straight away, without a banking delay.

OmaElisa payment buttons are available with the following banks:

  • Nordea
  • Danske Bank
  • Osuuspankki
  • Oma Säästöpankki
  • Handelsbanken
  • Ålandsbanken
  • S-Pankki
  • Aktia
  • Säästöpankki
  • POP Pankki

Siirto service

The Siirto service is a payment application that can be downloaded to your phone (iOS or Android) from the app store and it is currently in use with the banks and payment services listed below. For Siirto payments you will need an application which supports Siirto payments on your phone. You can find instructions on how to use the service from your own bank:

You can use the service via the mobile application provided by your own bank or via the Pivo application.

Paying through the Siirto service in OmaElisa:

  1. Go to OmaElisa, choose the invoice that you wish to pay and press "Pay invoice"
  2. Click the Siirto button in your payment options
  3. Choose the phone number registered in the Siirto service and press "Continue"
  4. Accept the payment request with the Siirto application on your phone

The invoice has now been paid and the payment will be charged from your account immediately.

When making payments using the Siirto service, you will not need your list of access codes and the payment will be seen at Elisa immediately without a banking delay.

Invoicing tips

Browsing invoices in OmaElisa

As the owner of a subscription, you can find your unpaid invoices in the Open invoices section and your paid invoices in the Paid invoices section. Paid invoices section also shows you the payment date for each invoice, as well as the original due date.

  • Invoice delivery type – By clicking on the “Invoice delivery type” you can change the way you receive your invoices.
  • Get extended payment time – Here you can apply for an extension to the payment time of your unpaid invoice (max. 31 days). The option for making a payment plan can only be seen if you have unpaid invoices.
  • Open invoice detals. In this view you can quickly check your invoide delivery type and see the subsriptions and contracts that are being charged.
  • Open PDF invoice – You can open the whole invoice in PDF format. The PDF file contains a detailed specification of costs.
  • Pay invoice - If you wish to pay the invoice immediately, click on this button. Then select your online bank, which will take you to your online bank log in and payment verification. When you pay your invoice in this manner, your payment can be seen with us immediately, without any delay. The payment of the invoice via OmaElisa is only possible so that the payment takes place immediately; for example, setting the payment automatically for the later due date is not possible. 

Are you having trouble finding your invoice in OmaElisa?

If the monthly and use charges for your subscription remain under the minimum limit for invoicing (5 euros/month) when the invoice is being created, no invoice will be created.

  • In this case, the charges will become a part of the following invoice, and the invoice will be generated according to the normal schedule in approximately one month, if the sum charged will then be more than 5 euros in total.

Viewing past invoices

In terms of the paid invoices, you can examine your old invoices for 18 months backwards.

  • Invoices older than this are moved to an archive and can no longer be viewed in OmaElisa.
  • If you need a copy of your invoice that is older than 18 months, you can order it from our customer service.
  • We will charge a service fee according to our price list for the copy.

Did you accidentally pay your invoice twice or did you pay too much?

If you accidentally paid too much, the overpayment will automatically be compensated in your next invoice.

  • You don't need to inform our customer service about the overpayment.

If it's a large sum of money and you wish to have the overpayment returned to your account, contact our customer service in order to ask for a refund. We will charge for processing the refund according to the price list.

Account numbers

Below you can find the account numbers for Elisa and Saunalahti at different banks. When paying your invoice, remember to add and check the reference number!

  • It is easiest to find the reference number and the other information regarding your invoice in OmaElisa.
  • You will need the BIC code mentioned in the account numbers when paying through a foreign bank.
Bank Account number SWIFT/BIC code
Danske Bank
  • Elisa / Saunalahti: FI0580001470824575
  • Elisa: FI8780001770229798
DABAFIHH
Nordea
  • Elisa / Saunalahti: FI7114393000104078
  • Elisa: FI4815743000010189
NDEAFIHH
OP
  • Elisa / Saunalahti: FI7550000120234645
  • Elisa: FI0350000120149611 
OKOYFIHH

 

 

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