Paying my invoices - where can I find all my paid and unpaid Elisa invoices? - Elisa ja Saunalahti asiakaspalvelu

Paying my invoices - where can I find all my paid and unpaid Elisa invoices?

As the owner of a subscription, service or device, you can always find your Elisa and Saunalahti invoices in OmaElisa. 

When you pay your invoice via OmaElisa, your payment will show in our system immediately, without any delay!

Invoices in OmaElisa

As the owner of a subscription, service or device, you can always find your Elisa and Saunalahti invoices in OmaElisa. Please note that if you haven’t made the contract with Elisa yourself – you are either the user or the payer – unfortunately you cannot have access to the invoices of that particular subscription.

  1. Log in to OmaElisa. You will need an Elisa ID to log in. If you do not have an ID yet, you can create one on the login page.
  2. Click Invoices on the left side of the page
  3. On the page that opens up, you can find all your paid and unpaid invoices for Elisa and Saunalahti.
Elisa invoices are also available in Mobiili OmaElisa application.
Download the app: Android | iOS 
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Browsing invoices in OmaElisa

As the owner of a subscription, you can find your unpaid invoices in the Open invoices section and your paid invoices in the Paid invoices section. Paid invoices section also shows you the payment date for each invoice, as well as the original due date.

  • Invoice delivery type – By clicking on the “Invoice delivery type” you can change the way you receive your invoices.
  • Get extended payment time – By clicking on the “Get extended payment time” button you can apply for extension to the payment time of your unpaid invoice, in case you cannot pay the invoice by the due date. The option for making a payment plan can only be seen if you have unpaid invoices.
  • Open PDF invoice – By clicking on this button, you can open the whole invoice in PDF format. The PDF file contains a detailed specification of costs. If you wish, you can check the content of the invoice. NOTE: if the date of the invoice is in the future and the PDF invoice cannot be opened yet, the PDF document will become available in approximately 24 hours.
  • Pay invoice - If you wish to pay the invoice immediately, click on this button. Then select your online bank, which will take you to your online bank log in and payment verification. When you pay your invoice in this manner, your payment can be seen with us immediately, without any delay. The payment of the invoice via OmaElisa is only possible so that the payment takes place immediately; for example, setting the payment automatically for the later due date is not possible. 

In terms of the paid invoices, you can examine your old invoices for 18 months backwards. Invoices older than this are moved to an archive and can no longer be viewed in OmaElisa. If you need a copy of your invoice that is older than 18 months, you can order it from our customer service. We will charge a service fee according to our price list for the copy.

If the usage and monthly fees of your subscription remain under the minimum invoicing threshold (EUR 5 / month) at the time when the invoice is generated, you will not receive the invoice each month. In this event, the charges will become a part of the following invoice, and the invoice is generated according to the normal schedule in approximately one month, if the sum charged will then be more than EUR 5 in total.


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