More internet usage in EU and EEA countries as of 15 June 2020 - Elisa ja Saunalahti asiakaspalvelu

More internet usage in EU and EEA countries as of 15 June 2020

The amount of data included in the monthly subscription fee for European Union and European Economic Area countries will increase as of 15 June 2020. The change applies to both phone and mobile broadband subscriptions. The change occurs automatically and does not require any action on your part. In Finland, your monthly fee still includes unlimited data usage.

About the change

From 15 June 2020, the amount of data that can be transferred in the EU and EEA countries will increase. Other features and the monthly price of your subscription remain unchanged, and the change does not require any action from you.

The amount of data included in the monthly subscription for the EU and EEA countries will be indicated in a text message or an email you will receive from us in May or June. Once the change enters into force on 15 June 2020, you can also check the amount of data transfer from OmaElisa.

Questions and answers on the use of subscriptions within and outside Europe

Which countries belong to the EU and EEA?

The EU and EEA countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus (Greece), the Czech Republic, Denmark, Estonia, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,  Malta, Martinique, Mayotte, Norway, Poland, Portugal (including Madeira and the Azores), Réunion, Romania, Slovakia, Slovenia, Spain (including the Canary Islands), Sweden, the United Kingdom, and the Vatican.

EU and EEA pricing also applies to the UK and Gibraltar for the time being. We will notify you in advance of any changes via our website.

Which countries belong to the Nordic and Baltic regions?

Some subscriptions also include unlimited data usage in the Nordic and Baltic countries. You can see your subscription details from OmaElisa. The Nordic and Baltic countries are: Sweden, Norway, Denmark, Estonia, Latvia and Lithuania

How much does it cost to use more than the amount of data included in my subscription in the EU and EEA countries?

If your internet use in the EU and EEA countries exceeds the amount provided for in your monthly fee, the cost is €3.72 per GB of additional usage. You will also receive a text message from us when you have used up the monthly roaming data included in your subscription.  

How much does data use cost outside the EU and EEA countries?

The Roaming price list  shows the price for data use in each country. Check the Roaming price list here >> (in finnish)

Where can I check the data usage in my subscription?

You can easily check the data usage of your subscription through OmaElisa.

  1. Log in to OmaElisa.
  2. From the list, choose the subscription whose data usage you want for check.
  3. To check data and call itemisation, select Data and call details.
  4. To see the EU data transfer amount for which there is no extra charge, select EU data transfer volume with no additional charges.

When you’re abroad, you will receive a text message from us when you have used up then monthly roaming data included in your subscription.

What is the cost of using the internet in Sweden or Estonia?

If your subscription includes unlimited data usage in the Nordic and Baltic countries, you can use the internet in Sweden and Estonia as much as in Finland.

If you do not have unlimited data usage in the Nordic and Baltic countries, your monthly fee includes a certain amount of data usage in the EU and EEA countries. You can see the amount of data usage in your subscription for the EU and EEA countries from OmaElisa.

What is the cost of using the internet in the United Kingdom?

For the time being, pricing in EU and EEA countries also applies to the UK. We will notify you in advance of any changes via our website.

How much data is used abroad?

The amount depends on how much you use your phone to access the internet, for example, by reading email, using map apps or social media. For instance, watching videos consumes more data than listening to music.

2 Gt of data usage abroad corresponds to about

  • three hours of video watching on the internet,
  • 1,000 website visits,
  • 60,000 WhatsApp messages,
  • or 400 images uploaded to internet.

How do I make sure that use of the internet abroad will be possible?

In order to be able to use the data transfer capacity included in your subscription in EU and EEA countries, your subscription must not have international data transfer blocking enabled. Blocks on data transfer for your subscription can be checked through OmaElisa:

  1. Log in to OmaElisa.
  2. After logging in, select your subscription number from the menu on the left.
  3. Click on the tab for blocks on usage (Usage blocks) and use the edit function (Edit) to disable blocks if necessary. The change will be updated in the system in a few minutes.
  4. Make sure that data transfer is also enabled in your phone’s settings.

Why is the change happening now?

In the future, we will offer you even more care-free data usage in Europe. At the same time, we comply with the EU Roaming Regulation, which provides for a certain amount of data usage in EU and EEA countries in the monthly subscription fee. The data usage included in the monthly fee in the EU and EEA countries depends on the normal monthly fee for the subscription. For this reason, the amount of data available varies between subscriptions.

Why there is a different amount of data in different subscriptions?

The data usage included in the monthly fee for the EU and EEA countries depends on the standard monthly subscription fee, and therefore the amount of data transfer available varies between differently-priced subscriptions.

 

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