More internet usage in EU and EEA countries - Elisa ja Saunalahti asiakaspalvelu

More internet usage in EU and EEA countries

The internet use included in your monthly subscription fee for EU and EEA countries will increase as of 1 January 2021. The change applies to both phone and mobile broadband subscriptions. The change is automatic and does not require any action on your part. Your monthly fee still includes unlimited internet use in Finland.

About the change

As of 1 January 2021, the amount of data that can be transferred in the EU and EEA countries, meaning internet use, will increase. Other features and the monthly price of your subscription remain unchanged, and the change does not require any action from you. You can view the amount of EU/EEA data included in your subscription’s monthly fee from OmaElisa.

Questions and answers on the use of subscriptions within and outside Europe

Why is the change happening now?

Despite COVID-19, we hope we can all travel soon again.

In future, we will offer you even more care-free internet use in Europe. At the same time, we comply with the EU Roaming Regulation, which provides for a certain amount of internet use in EU and EEA countries in the monthly subscription fee. The EU/EEA internet included in the monthly fee depends on the normal monthly fee of your subscription. For this reason, the amount of data available varies between subscriptions.

Which countries belong to the EU and EEA?

The EU and EEA countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus (Greece), the Czech Republic, Denmark, Estonia, France, French Guyana, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, the Netherlands, Norway, Poland, Portugal (including Madeira and the Azores), Réunion, Romania, Slovakia, Slovenia, Spain (including the Canary Islands), Sweden, and the Vatican.

You can find internet fees for countries outside the EU and EEA from our Roaming price list (in finnish).

Which countries belong to the Nordic and Baltic regions?

Some subscriptions also include unlimited data usage in the Nordic and Baltic countries. You can see your subscription details from OmaElisa. The Nordic and Baltic countries are: Sweden, Norway, Denmark, Estonia, Latvia and Lithuania

How much does it cost to use more than the amount of data included in my subscription in the EU and EEA countries?

If your internet use in the EU and EEA countries exceeds the amount provided for in your monthly fee, the cost is €3.72 per GB of additional usage.

How much does data use cost outside the EU and EEA countries?

The Roaming price list  shows the price for data use in each country. Check the Roaming price list here >> (in finnish)

Where can I check the data usage in my subscription?

You can easily check the data usage of your subscription through OmaElisa.

  1. Log in to OmaElisa.
  2. From the list, choose the subscription whose data usage you want for check.
  3. To check data and call itemisation, select Data and call details.
  4. To see the EU data transfer amount for which there is no extra charge, select EU data transfer volume with no additional charges.

What is the cost of using the internet in Sweden or Estonia?

If your subscription includes unlimited data usage in the Nordic and Baltic countries, you can use the internet in Sweden and Estonia as much as in Finland.

If you do not have unlimited data usage in the Nordic and Baltic countries, your monthly fee includes a certain amount of data usage in the EU and EEA countries. You can see the amount of data usage in your subscription for the EU and EEA countries from OmaElisa.

What is the cost of using the internet in the United Kingdom?

Internet costs €3.72 per GB in the United Kingdom.

How much data is used abroad?

The amount depends on how much you use your phone to access the internet, for example, by reading email, using map apps or social media. For instance, watching videos consumes more data than listening to music.

2 Gt of data usage abroad corresponds to about

  • three hours of video watching on the internet,
  • 1,000 website visits,
  • 60,000 WhatsApp messages,
  • or 400 images uploaded to internet.

How do I make sure that use of the internet abroad will be possible?

In order to be able to use the data transfer capacity included in your subscription in EU and EEA countries, your subscription must not have international data transfer blocking enabled. Blocks on data transfer for your subscription can be checked through OmaElisa:

  1. Log in to OmaElisa.
  2. After logging in, select your subscription number from the menu on the left.
  3. Click on the tab for blocks on usage (Usage blocks) and use the edit function (Edit) to disable blocks if necessary. The change will be updated in the system in a few minutes.
  4. Make sure that data transfer is also enabled in your phone’s settings.

Why is the amount of EU data different in different subscriptions?

The internet use in the EU and EEA countries included in the monthly fee depends on the standard monthly subscription fee, and therefore the amount of data available varies between differently priced subscriptions.

 

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