S Group's Bonus - Elisa ja Saunalahti asiakaspalvelu

S Group's Bonus

S Group's Bonus can be accumulated in case you have Elisa Saunalahti 4G mobile phone or mobile broadband subscriptions, or Elisa Saunalahti fixed broadband subscriptions.

Adding S-Etukortti card number and activating your Bonus in OmaElisa

1. First add your S-Etukortti membership number to your information

  • Go to OmaElisa to add your card number (My Information > S-Etukortti card). If you have forgotten the Elisa ID used to log in, or you do not yet have an Elisa ID, start the log in by authenticating yourself here first.
  • You can also provide your S-Etukortti membership number directly at the time of your order if the service or subscription type accrues Bonus.
  • If you change your subscription type to a subscription that accrues Bonus, you can provide your membership number directly at the time of the change.

2. After adding the membership number, activate Bonus separately for each subscription that accrues Bonus

  • After adding the membership number, you can activate the Bonus immediately in OmaElisa by clicking the Activate Bonus for you subscription link. Alternatively, activate by selecting the subscription or service through the menu on the left side in OmaElisa. Then navigate to the Agreement tab and click the Activate Bonus link.
  • The Activate Bonus link will become visible when the subscription type accrues Bonus and the S-Etukortti card number has first been successfully added to your information.
  • Bonus will only begin to accrue after the activation is complete.

Finally, have a look at the frequently asked questions about accruing Bonus.

 

Verifying the membership number from S-Etukortti card and subscriptions that accrue Bonus

Verifying the membership number from S-Etukortti card

Enter the series of numbers that is circled in red in the pictures without spaces.

Elisa Saunalahti subscriptions that accumulate S Group's Bonus

You can receive Bonus for Elisa’s 4G subscriptions with a nominal speed of 50 Mbps or more, as well as for broadband subscriptions with a nominal speed of 30 Mbps or more. Here you can see the Elisa Saunalahti subscriptions and services that accrue Bonus:

  • Saunalahti Tarkka 4G and 4G Premium subscriptions
  • Saunalahti Huoleton 4G, 4G Premium and Ultra subscriptions
  • Saunalahti Mobiililaajakaista 4G, Premium and Ultra subscriptions
  • Saunalahti Sisäverkko subscriptions
  • Saunalahti Korttelikuitu (30M-1000M)
  • Saunalahti Kotikuitu (30M-1000M), or in locations with broadband services as part of maintenance charges (100M-1000M)

Bonus is accrued when the invoice is paid in full by the due date.

Bonus accrues, for example, for monthly payments on subscriptions, domestic phone and video calls to mobile and landline subscriptions with Elisa’s Saunalahti Tarkka 4G, Huoleton 4G, and Sisäverkko subscriptions, text messages, multimedia messages, and regularly-priced domestic data use (not data packages).

If any discounts are applied to the invoice, Bonus will be given for the discounted price.

Customer information and data protection

As a customer of Elisa and as part of Elisa’s terms of service, you accept the processing of your personal data within the scope that is required for cooperation and give your consent to the disclosure of your personal data by Elisa to SOK for the verification of your membership/transaction number, as well as the disclosure of the euro amount of the subscription payments that accrue Bonus to SOK to be recorded as a Bonus purchase in the S Group co-op member and customer register. Respectively, you authorise SOK to disclose to Elisa information about changes in your membership/transaction number, as well as to inform Elisa in case you are no longer a member of a cooperative economy, thus no longer being authorised to accrue Bonus for the subscriptions that entitle the member to Bonus.

You are responsible for the validity of the information that you provided. Elisa is not obligated to retroactively compensate for Bonus that was not received due to erroneous or missing information.

 

Frequently asked questions about S Group's Bonus

What does not accumulate S Group's Bonus?

The following servjces of mobile phone subscriptions do not accrue Bonus:

  • calls to service numbers (for example, premium rate service numbers starting with 0700 and 0600, business service numbers starting with 010 or 020, and directory services like 118)
  • mobile content services (additional information in Finnish can be found here)
  • calls and video calls made abroad
  • text messages and multimedia messages sent abroad  
  • the use of mobile data abroad

Bonus is also not accrued from, for example, monthly payments for devices, certain fixed broadband speeds, the Elisa Viihde service, or mobile subscriptions sold through certain campaigns.

Where can I see the accrued Bonus and when will it appear in my S Group's Bonus statement?

The accrued S Group Bonus can be seen in your S Group Bonus statement with a delay of 1­­–2 months.

You can monitor the development of the Bonus percentage and the accrual of Bonus daily.
Check the status of your Bonus through S Group’s electronic channels >

If you have paid the invoice for your subscription towards the end of the month, but still by the due date, then the Bonus has not been applied to that month’s balance. Instead will be added to the Bonus statement of the following month.

Why have I not received Bonus?

Prerequisites for accruing Bonus:

  • The invoice must be paid in full by the due date. If the invoice is paid even a day late, no Bonus will accrue.
  • The membership number of your personal S-Etukortti card must have been reported to Elisa. You can verify the card’s membership number through the My Information section in OmaElisa. After adding the card number, verify that you have activated Bonus for each of your subscriptions that accrue Bonus.
  • Bonus will begin to accrue in the following invoicing cycle after a successful registration.
  • It is not possible to receive Bonus retroactively.
  • Regarding older Elisa (not Saunalahti) products, only the payer of the subscription can accrue Bonus for broadband subscriptions, and only the owner of the subscription for mobile phone subscriptions.
  • The owner of the subscription must have a primary card or a joint membership card with their own name to accrue Bonus. You can verify your membership number from your personal card.

Always remember to activate Bonus after adding S-Etukortti card number in OmaElisa!

After adding the membership card number, it is good to verify that you have activated Bonus for each of your subscriptions that accrue Bonus. You must do the activation separately for each eligible contract. Adding S-Etukortti card number alone is not enough for the Bonus to start accumulating.

  1. First select the subscription or service through the menu on the left side in OmaElisa.
  2. Then navigate to the Agreement tab and click the Activate Bonus link. The Activate Bonus link will become visible when the subscription type accrues Bonus and the S-Etukortti card number has first been successfully added to your information.

 

 

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